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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on strategic consulting and analytical thinking to enhance the customer journey. Proficient in utilizing digital tools and CRM systems to streamline processes and improve customer satisfaction.
Highest-signal resume keywords
Customer Success ExperienceAccount ManagementAnalytical ThinkingStrategic Customer ConsultingGerman Language Proficiency (C2)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingData AnalysisProcess AutomationSolution-Oriented ApproachB2B Customer Service
Soft Skills
Clear CommunicationProblem-SolvingTrust BuildingProactive Engagement
Tools & Technologies
Google WorkspaceAirtableSalesforceHubSpot
Industry Keywords
Technology CompanyHardware ComponentCustomer Journey Development
About the role
Key responsibilities & impact- Onboard new customers to Paid Parking via calls, email, or live demos
- Guide customers from choosing their payment method through the smooth operation of their parking facility
- Show customers how to make comprehensive use of the solution
- Proactively contact customers, identify issues early, and build long-term trust
- Work closely with the Commercial, Product, and Engineering teams
- Feed customer feedback into ongoing product development
- Identify processes that can be automated or simplified
- Continue developing the customer journey together with the company
Requirements
What you’ll need- 2–4 years of experience in Customer Success, Account Management, or B2B customer service
- Ideally, experience in a technology company with a hardware component
- Clear communication and a solution-oriented approach in difficult conversations
- Strategic customer consulting
- Analytical thinking and the ability to derive actionable recommendations from data
- Affinity for digital tools
- Experience with Google Workspace, Airtable, or CRM systems such as Salesforce or HubSpot is a plus
- German at C2 level
- Business-fluent English
- Willingness to work in a hybrid model with three mandatory anchor days per week in Munich
Benefits
Comp & perks- Hybrid working model with focused work from home, workation options, and anchor days from Tuesday to Thursday
- Bike leasing or commuting allowance
- Ownership and the freedom to shape your area of responsibility and KPIs
- Team events and Spirit Days
- Portafilter coffee, Bella&Bona online canteen, fresh fruit, and a muesli bar
- EGYM Wellpass or Urban Sports Club membership with access to 1,000+ sports and health facilities across Germany
- Mac or Windows equipment for office or remote work
- Flexible dress code