FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills, with the ability to explain complex information clearly. Possesses high-volume contact center experience and an empathy-first mindset to effectively handle member inquiries and maintain service quality.
Highest-signal resume keywords
Contact Centre ExperienceHigh-Volume CapabilityExceptional Communication SkillsEmpathy-First MindsetCRM Systems Navigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResilienceEmotional MaturityCoachability
Tools & Technologies
Salesforce
Industry Keywords
Private Health InsuranceMember ServicesPayment UpdatesPolicy PremiumsGovernment RebatesCSATNPSAfter-Call WorkSchedule AdherenceTriage
Tech Stack
Tools & technologiesSpring
About the role
Key responsibilities & impact- Handle inbound calls from PHI members
- Manage rate review queries, member card reorders, payment updates, government rebates, and policy premiums
- Address general questions about insurance services
- Triage and transfer calls empathetically
- Progressively up-skill into web chat and complex queries
- Build skills over three weeks with clear support and milestones
- Meet metrics for after-call work, schedule adherence, QA scores, CSAT, and NPS
Requirements
What you’ll need- 6+ months contact centre experience; recent experience not essential
- High-volume / high-pressure capability
- Strong resilience and emotional maturity
- Empathy-first mindset
- Ability to explain complex information in simple, human language
- Exceptional verbal and written communication skills
- Coachability and ability to take feedback
- Commitment to full-time hours Monday–Friday
- Comfort navigating CRM systems; Salesforce desirable, not essential
- Private Health Insurance experience desirable but not essential
- Availability to work 37.5 hours full time each week on Monday–Friday rosters across 8:30am–6:00pm
- Must be based in Melbourne to pick up equipment from Spring Street on the first day
Benefits
Comp & perks- Start date: 16th November 2026
- Fully remote after first-day equipment pickup
- Work for a member-owned organisation that reinvests into community wellbeing
- 3-month casual contract with strong opportunity to extend or go permanent based on performance
- Monday–Friday rosters
- Guaranteed full-time hours (37.5 hours per week)
- Consistent shifts across 8:30am–6:00pm
- 12.5% superannuation
- Two-week classroom and hands-on training
- Dedicated support team, support phone line, and senior support group guidance
- Opportunity to up-skill into web chat and complex queries