Werecruiter

Systems Engineer

• Diagnose and troubleshoot incidents reported by clients, with support from senior professionals in more complex cases
• Implement workarounds and targeted fixes using Java/Spring and Angular
• Analyze logs, databases, and integrations to identify the root cause of reported issues
• Prioritize and handle tickets according to severity and SLA, in collaboration with the N1 and N2 teams
• Document analyses, diagnoses, and solutions implemented, contributing to the continuous improvement of the team’s knowledge base
• Contribute to the stability, quality, and operational continuity of the educational ERP

Systems Analyst – Java