Lifecycle & Technical Services Manager

Westermo Network Technologies

. Lead and develop Westermo UK's Technical Services function .

Posted 11/5/2026full-timeSouthampton • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical services, focusing on customer value through lifecycle management, technical training, and cybersecurity support. Proven ability to transform support functions into strategic business units while enhancing customer retention and revenue streams.

Highest-signal resume keywords

Ethernet NetworkingIndustrial CybersecurityTechnical Team LeadershipCustomer-Facing TroubleshootingLifecycle Services Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportService Offerings DevelopmentNetwork AuditsManaged ServicesHealth ChecksCybersecurity SupportSLA DevelopmentLifecycle ManagementTechnical Training

Soft Skills

Customer-FocusedProactive ApproachStrategic ThinkingCollaboration

Industry Keywords

IEC 62443CRAIndustrial NetworkingTechnical ServicesCustomer Retention

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead and develop Westermo UK's Technical Services function
Ensure delivery of world-class technical support
Grow a profitable lifecycle services business
Develop and execute service offerings that maximize customer value throughout the lifecycle of Westermo solutions
Develop Professional Services, SLAs, Technical Training, Health Checks, Cybersecurity Support, Network Audits, Lifecycle Management and Managed Services
Transform Technical Services from a reactive support function into a strategic business unit
Improve customer retention and create recurring revenue streams
Strengthen Westermo's position as a trusted industrial networking partner
Build and manage technical resources
Ensure continued day-to-day product support
Deliver in-house and customer-based training courses
Lead and develop the technical team
Collaborate closely with Sales and other parts of the business
Participate in technical issues and customer projects when required

Requirements

What you’ll need

Strong knowledge of Ethernet and industrial networking
Understanding of industrial cybersecurity, including IEC 62443 and CRA
Experience leading and developing technical teams
Strong customer-facing troubleshooting and consultancy skills
Commercial mindset with the ability to develop technical and lifecycle services
Customer-focused and proactive approach
Ability to think strategically while remaining comfortable getting involved in technical issues and customer projects
Ability to work confidently with customers and collaborate with Sales and other parts of the business

Benefits

Comp & perks

Opportunity to learn from skilled colleagues every day
Mature and caring leadership in a flat organisation
Regular team social activities
Learning organization with opportunities to try new things, think outside the box and be innovative
Friendly, open culture
Teamwork and knowledge-sharing environment