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Operations Manager – Occupational Violence & Aggression
Western Health. Provide operational and professional leadership for Western Health's organisation-wide approach to preventing and managing occupational violence and aggression .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and managing occupational violence and aggression prevention initiatives, with a strong focus on developing and implementing evidence-based programs and frameworks. Possesses advanced knowledge of risk factors, prevention strategies, and regulatory standards in occupational health and safety.
Highest-signal resume keywords
Senior Leadership ExperienceOccupational Violence And Aggression PreventionProgram Development And EvaluationMultidisciplinary Team LeadershipVictorian Occupational Health And Safety Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program DevelopmentRisk AnalysisIncident Data AnalysisClinical ConsultancyProject ManagementBehavioural ManagementContinuous ImprovementEducation And Training ImplementationFramework DevelopmentPerformance Development
Soft Skills
Strategic OversightCommunicationCollaborationAdvisory SkillsLeadership
Tools & Technologies
Reframe Your Response Virtual Reality TrainingIncident Reporting SystemsAudit ToolsConsultation Platforms
Certifications & Qualifications
AHPRA RegistrationSatisfactory Police Record CheckImmunisation Status ClearanceWorking With Children Check
Industry Keywords
Occupational Health And SafetyHealth Services ManagementWorkplace SafetyClinical RiskBehaviours Of Concern
About the role
Key responsibilities & impact- Provide operational and professional leadership for Western Health's organisation-wide approach to preventing and managing occupational violence and aggression
- Lead the specialist OVA Prevention team
- Translate Western Health's OVA framework and annual action plan into coordinated, evidence-based programs, education, clinical consultancy, projects and improvement activities across all services
- Lead, manage and coordinate the OVA Prevention team, setting priorities, work plans, accountabilities and service standards
- Implement, monitor and evaluate the OVA prevention framework and annual OVA Action Plan
- Monitor best practice and emerging themes across health and other sectors to inform the OVA program
- Advise executives, senior leaders, managers and committees on OVA risk, prevention priorities, controls and emerging issues
- Oversee the specialist clinical consultancy function for complex OVA or behaviours-of-concern risks
- Provide strategic and operational oversight of OVA education and training, including Reframe Your Response virtual reality training, orientation, targeted in-services and area-specific education
- Use incident, audit, consultation and training data to identify capability gaps and prioritise education responses
- Lead the OVA prevention project portfolio and oversee implementation and evaluation across acute, subacute, emergency, mental health and other settings
- Drive continuous improvement across the prevention continuum
Requirements
What you’ll need- Relevant tertiary qualification in psychology, nursing, allied health, occupational health and safety, health services management or a related discipline
- Current AHPRA registration required where the appointee is employed in a registered clinical capacity
- Demonstrated senior leadership experience in occupational violence and aggression prevention, workplace safety, clinical risk, behavioural management or a closely related health service field
- Demonstrated experience leading and developing a specialist multidisciplinary team, including work planning, supervision, performance development and prioritisation
- Advanced knowledge of OVA risk factors, prevention and control strategies, behaviours of concern and the interaction between employee safety and patient care
- Demonstrated ability to develop, implement and evaluate organisation-wide programs, frameworks, projects or improvement initiatives in a large and complex organisation
- Strong understanding of Victorian occupational health and safety obligations and contemporary standards, guidance and regulatory expectations relevant to OVA prevention
- Demonstrated capability in analysing incident and performance data, identifying systemic risk and translating findings into practical improvement strategies
- Satisfactory Police Record Check
- Immunisation Status Clearance
- Working with Children Check, if applicable
Benefits
Comp & perks- Superannuation
- Salary packaging
- Competitive salaries
- Flexible work options
- Wellbeing programs
- Scholarships and grants to support ongoing learning
- Access to personalised pathways through the Western Health Learning Academy
- Opportunities for postgraduate study, clinical education, and mentorship
- Collaborative and inclusive work environment
- Opportunities to contribute to community wellbeing initiatives and healthcare research