Manager, Global KYC Program Office

Western Union

. Support the Head of Global KYC in driving oversight procedures and enhancing program effectiveness.

Posted 10/8/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in KYC Operations and financial crime compliance, with a strong focus on enhancing program effectiveness and operational efficiency. Proven ability to lead teams, manage projects, and communicate effectively with stakeholders across global regions.

Highest-signal resume keywords

KYC OperationsFinancial Crime ComplianceStakeholder ManagementAnalytical SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AML ComplianceProcess EnhancementResearch and AnalysisCompliance DocumentationRegulatory Requirements

Soft Skills

Communication SkillsInterpersonal SkillsProblem-Solving SkillsTeam CollaborationLeadership Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Global KYC ProgramCompliance EffectivenessOperational EfficiencyCross-Functional CollaborationCompliance Findings

About the role

Key responsibilities & impact

Support the Head of Global KYC in driving oversight procedures and enhancing program effectiveness.
Guide KYC Operations using expertise in financial crime compliance and investigative best practices.
Maintain and contribute to Global KYC policies, procedures, desk references, and related documentation.
Lead process enhancements that improve compliance effectiveness, operational efficiency, and program scalability.
Partner with cross-functional teams across global regions to ensure consistent Global KYC Program execution.
Build collaborative relationships with regional and global stakeholders and communicate with senior leadership.
Provide leadership and direction to direct reports, ensuring timely delivery of initiatives and projects.
Support the design and implementation of the Global KYC Oversight and Management Procedure.
Formulate requirements based on global compliance needs, business product needs, and regulatory obligations.

Requirements

What you’ll need

Bachelor’s degree is strongly preferred but may be substituted for relevant work experience.
5+ years in AML compliance or a comparable field.
Excellent written and verbal communication, presentation, and stakeholder management skills, especially in a cross-functional environment.
Experience working with complex systems across multiple stakeholder groups and domains.
Experience conducting research, gathering feedback, and translating insights into concise summaries of Compliance findings and/or requirements.
Ability to effectively communicate findings and outcomes to internal and external stakeholders.
Ability to manage and prioritize multiple projects and tasks independently.
Demonstrated analytical and problem-solving skills.
Well-developed interpersonal skills and ability to function within a team-oriented environment.
Experience leading and empowering high-functioning Compliance teams in a fast-paced, deadline-driven environment.
Strong knowledge of Microsoft Suite tools, including MS Word, Excel, and PowerPoint.
Applicants must be currently authorized to work in the United States on a full-time basis.
Western Union will not sponsor applicants for work visas for this position.

Benefits

Comp & perks

Short-term incentives
Multiple health insurance options
Accident and life insurance
Best-in-class development platforms
Medical, Dental, Vision, and Life Insurance
Tuition Assistance Program
Employee Discount Program
Parental Leave
401K Plan
Hybrid work arrangement with office attendance minimum of three days a week