Western Union

Vice President

• Own the global digital wallet strategy, customer value proposition, priority segments, business model, product vision, investment priorities, and 1- to 2-year roadmap
• Align wallet priorities with enterprise objectives for customer growth, digital adoption, engagement, retention, revenue, and operational efficiency
• Lead end-to-end product and platform execution across discovery, prioritization, design, engineering, release planning, go-to-market readiness, launch, scaling, and lifecycle optimization
• Oversee wallet experiences and enabling capabilities including APIs, data, ledger, settlement, reconciliation, identity, tokenization, authentication, fraud controls, and partner integrations
• Own end-to-end operating performance of the wallet portfolio, including wallet operations, escalation resolution, account closures, escheatment, disputes, and supporting processes
• Partner with Operations, Compliance, Risk, Technology, and other functions to improve controls, customer outcomes, and operational efficiency
• Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation
• Manage internal and external product operations across multiple channels
• Ensure products and operations comply with BSA/AML, Reg E, Reg Z, NACHA, PCI DSS, and industry standards
• Ensure the wallet roadmap leverages and informs shared platform capabilities
• Own portfolio outcomes across acquisition, activation, monthly active users, retention, transaction frequency and value, revenue, margin, and cost to serve
• Use customer insights, market intelligence, experimentation, emerging technologies, and AI-enabled capabilities to improve customer experience and differentiation
• Establish an executive scorecard and operating cadence to improve conversion, unit economics, and investment allocation
• Partner with Technology, Compliance, Privacy, Fraud, Cybersecurity, Enterprise Risk, Treasury, Operations, Marketing, Finance, and regional leaders
• Ensure launches and material changes meet regulatory, financial crime, consumer protection, data, technology, operational readiness, and resilience requirements
• Develop Directors and Managers, build succession and talent depth, establish accountabilities, and foster an empowered, inclusive, customer-centric culture
• Own strategic relationships with payment networks, financial institutions, sponsor banks, technology providers, fintechs, merchants, and ecosystem partners, including selection, negotiations, contracting, integration, performance management, and governance

Vice President – Digital Wallet

Content Manager

• Lead Western Union's Content team and shape how customers experience the brand through words
• Oversee writers and editors creating and editing content for digital products, digital experiences, promotional emails, social posts, blogs, and service communications
• Define and execute content strategies supporting customer experience, business objectives, and organic growth
• Identify opportunities to improve content performance, consistency, and governance
• Partner across teams to align content efforts with organizational priorities
• Advocate for customer-focused communication and plain-language principles
• Create, review, and optimize high-volume content across digital pages, landing pages, blogs, FAQs, promotional emails, service messaging, SMS, and product experiences
• Contribute hands-on copywriting and editing for approximately 35% of the role
• Leverage technologies and AI to augment production while protecting messaging quality and brand reputation
• Ensure consistent voice, tone, and customer experience across touchpoints
• Serve as content lead for key strategic initiatives and programs
• Manage competing stakeholder requests and prioritize content work
• Establish and improve processes driving efficiency, visibility, and scalability
• Communicate content recommendations and strategy to leadership and business partners
• Coach and elevate the content team while supporting business priorities

Senior Manager, Content Strategy, Copywriting

Director

• Own and execute the APAC Funds Out product strategy, aligned to global platform direction and regional market needs
• Lead the end-to-end product lifecycle, from discovery and roadmap definition through delivery, launch, and optimization
• Build and manage a team of Product Managers across regional and remote locations, fostering a high-performance, growth-oriented culture
• Drive expansion and optimization of payout networks, including banks, wallets, cash, and alternative payment methods
• Partner with engineering and platform teams to deliver scalable, resilient, and compliant payout solutions
• Collaborate with Risk, Compliance, Legal, and Operations to ensure regulatory alignment across diverse APAC markets
• Use data, customer insights, and market analysis to prioritize initiatives and measure product success
• Act as a senior product leader and advocate across the organization, influencing stakeholders at all levels

Director, Product Payments – APAC

Analyst

• Lead global mobility and immigration programs
• Partner with HR, Talent Acquisition, Legal, Finance, Payroll, business leaders, and external providers to deliver compliant, scalable, employee-focused mobility solutions
• Serve as a trusted advisor on immigration and mobility matters
• Act as the primary point of contact for employees, managers, immigration counsel, mobility providers, and internal stakeholders globally
• Manage U.S. immigration programs and oversee international immigration case initiation and vendor coordination across EMEA and APAC
• Oversee employment-based immigration and work authorization programs, including sponsorship, renewals, permanent residence processes, compliance, and case management
• Administer U.S. employment eligibility compliance programs, including Form I-9 and E-Verify processes, audit readiness, remediation, record retention, and regulatory compliance
• Align mobility and immigration activities with business objectives, employee needs, and regulatory requirements
• Provide guidance on policy interpretation, relocations, international assignments, and cross-border employment matters
• Coordinate relocations, assignment documentation, vendor management, international immigration support, and employee mobility services
• Develop and maintain mobility and immigration policies, governance standards, compliance frameworks, and operational procedures
• Manage relationships with immigration counsel, mobility providers, relocation vendors, and other external partners
• Monitor regulatory developments, industry trends, and program metrics
• Recommend process improvements and enhance the employee experience
• Lead mobility and immigration projects supporting organizational growth, workforce needs, and operational effectiveness
• Work from the Miami or Atlanta office a minimum of three days a week

Senior Analyst, Global Mobility

Marketing

• Lead the marketing analytics strategy and roadmap
• Guide marketing investment decisions, growth priorities, performance measurement, and channel optimization
• Own performance analytics across digital and offline channels
• Develop attribution, media mix modeling, incrementality testing, ROI measurement, forecasting, and test-and-learn frameworks
• Drive customer lifecycle marketing analytics across acquisition, onboarding, engagement, retention, reactivation, lifetime value, and segmentation
• Build experimentation frameworks, dashboards, and insight delivery mechanisms
• Translate complex analysis into executive-ready recommendations on channel mix, budget allocation, audience strategy, creative effectiveness, and scaling opportunities
• Partner with Marketing, Digital Product, Finance, Engineering, Data Science, and regional teams
• Lead, coach, and develop a marketing analytics team
• Establish governance, data quality standards, scalable measurement practices, and consistent reporting routines

Director, Regional Marketing Analytics

Manager

• Lead and manage the legal hold process, ensuring timely and effective communication and compliance with preservation requirements
• Oversee and coordinate the entire eDiscovery lifecycle, including data collection, processing, review coordination, and production
• Serve as a primary point of contact for outside counsel, providing comprehensive litigation support throughout case management
• Assist with case preparation, including organizing and managing large volumes of documents and evidence
• Draft and review legal correspondence, pleadings, discovery requests, and responses under attorney supervision
• Independently review, investigate, and respond to escalated subpoenas, consumer complaints, and other information requests
• Maintain litigation databases and document management systems
• Collaborate cross-functionally with IT, compliance, and business units on litigation and investigation projects
• Stay current with developments in litigation technology and eDiscovery best practices
• Train and mentor team members on litigation support procedures and technology
• Manage multiple litigation processes and functions and the litigation portfolio
• Protect and defend the Company in defensive matters and pursue affirmative matters

Manager, Discovery and Litigation Specialist

Attorney

• Assist attorneys across all phases of litigation, from initial intake through discovery and resolution.
• Manage and respond to litigation demands, regulatory inquiries, and small claims by gathering and analyzing facts and documentation.
• Evaluate supporting information and communicate directly with consumers, regulators, and court representatives.
• Collaborate with legal, compliance, and other business units to execute litigation strategy.
• Serve as a liaison with outside counsel, internal business units, vendors, and other stakeholders.
• Assist with case preparation, including organizing and managing large volumes of documents and evidence.
• Draft and review legal correspondence, pleadings, discovery requests, and responses under attorney supervision.
• Maintain litigation files, document-management systems, and case databases.
• Drive process improvements and train others.
• Identify case trends to improve customer experience.
• Contribute positively to the team environment.