Vice President – Digital Wallet

Western Union

. Own the global digital wallet strategy, customer value proposition, priority segments, business model, product vision, investment priorities, and 1- to 2-year roadmap .

Posted 10/2/2026full-timeUnited StatesLead💰 $480,000 - $520,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital wallet strategy, product management, and platform execution, with a strong focus on customer engagement, operational efficiency, and compliance with regulatory standards. Proven ability to lead cross-functional teams and drive product portfolio outcomes through data-driven decision-making and strategic partnerships.

Highest-signal resume keywords

Digital Wallet StrategyProduct ManagementPayments Product StrategyRegulatory ComplianceCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DiscoveryPortfolio EconomicsProduct AnalyticsAgile DeliveryPayment AuthorizationClearingSettlementReconciliationAPIsTokenization

Soft Skills

Executive CommunicationStakeholder InfluenceNegotiationChange LeadershipTalent Development

Tools & Technologies

Cloud ArchitectureData PlatformsMobile EcosystemsOpen BankingCross-Border Payment Models

Industry Keywords

FintechDigital CommerceBSA/AMLReg EReg ZNACHAPCI DSSFinancial ServicesCustomer JourneysEcosystem Partnerships

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Own the global digital wallet strategy, customer value proposition, priority segments, business model, product vision, investment priorities, and 1- to 2-year roadmap
Align wallet priorities with enterprise objectives for customer growth, digital adoption, engagement, retention, revenue, and operational efficiency
Lead end-to-end product and platform execution across discovery, prioritization, design, engineering, release planning, go-to-market readiness, launch, scaling, and lifecycle optimization
Oversee wallet experiences and enabling capabilities including APIs, data, ledger, settlement, reconciliation, identity, tokenization, authentication, fraud controls, and partner integrations
Own end-to-end operating performance of the wallet portfolio, including wallet operations, escalation resolution, account closures, escheatment, disputes, and supporting processes
Partner with Operations, Compliance, Risk, Technology, and other functions to improve controls, customer outcomes, and operational efficiency
Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation
Manage internal and external product operations across multiple channels
Ensure products and operations comply with BSA/AML, Reg E, Reg Z, NACHA, PCI DSS, and industry standards
Ensure the wallet roadmap leverages and informs shared platform capabilities
Own portfolio outcomes across acquisition, activation, monthly active users, retention, transaction frequency and value, revenue, margin, and cost to serve
Use customer insights, market intelligence, experimentation, emerging technologies, and AI-enabled capabilities to improve customer experience and differentiation
Establish an executive scorecard and operating cadence to improve conversion, unit economics, and investment allocation
Partner with Technology, Compliance, Privacy, Fraud, Cybersecurity, Enterprise Risk, Treasury, Operations, Marketing, Finance, and regional leaders
Ensure launches and material changes meet regulatory, financial crime, consumer protection, data, technology, operational readiness, and resilience requirements
Develop Directors and Managers, build succession and talent depth, establish accountabilities, and foster an empowered, inclusive, customer-centric culture
Own strategic relationships with payment networks, financial institutions, sponsor banks, technology providers, fintechs, merchants, and ecosystem partners, including selection, negotiations, contracting, integration, performance management, and governance

Requirements

What you’ll need

12+ years of progressive experience in product management, platform strategy, payments, fintech, digital commerce, or a related financial services discipline
5+ years of experience leading leaders or multidisciplinary product organizations
Demonstrated experience owning a major product portfolio or platform from strategy through scaled commercialization across multiple markets
Deep expertise in digital wallets, payments product strategy, platform roadmaps, customer journeys, product discovery, business cases, portfolio economics, product analytics, experimentation, and agile delivery
Strong understanding of payment authorization, clearing, settlement, reconciliation, APIs, partner integrations, tokenization, authentication, identity, fraud, privacy, cybersecurity, and regulatory risk
Working knowledge of cloud architecture concepts, data platforms, mobile ecosystems, open banking, and cross-border payment models
Proven ability to translate customer, competitive, technical, financial, operational, and regulatory inputs into clear priorities and scalable decisions
Strong enterprise leadership, executive communication, stakeholder influence, negotiation, financial acumen, change leadership, talent development, and decision-making under ambiguity
Demonstrated success leading across cross-functional, global, and matrixed environments
Bachelor’s degree in business, finance, technology, engineering, economics, or a related field required; equivalent directly relevant professional experience may be considered where permitted
All applicants are required to take assessments

Benefits

Comp & perks

Short-term incentives
Multiple health insurance options
Accident and life insurance
Best-in-class development platforms
Paid Time Off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401K plan