Seasonal Customer Service Support Representative

Westfield Insurance

. Performs assigned daily claims customer support activities .

Posted 10/27/2026full-timeRemote • Ohio • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective communication skills while performing claims support activities. Proficient in data entry and familiar with ClaimCenter and Claims Capture systems.

Highest-signal resume keywords

Claims Customer SupportFNOL EntryData Entry AccuracyCustomer Service OrientationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryFNOL EntryClaims CaptureBasic Math Skills

Soft Skills

Attention to DetailStrong Oral CommunicationStrong Written CommunicationInterpersonal CommunicationSolid Organization Skills

Tools & Technologies

ClaimCenterOffice EquipmentComputer Software

Certifications & Qualifications

High School DiplomaGeneral Education Diploma (GED)

Industry Keywords

Contact Center EnvironmentClaims ProcessingCustomer Care Center

About the role

Key responsibilities & impact

Performs assigned daily claims customer support activities
Completes FNOL entry for all lines of business following guidelines into ClaimCenter
Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter
Responds to claims email inquiries and ensures Customer Care Center email inbox is reviewed regularly throughout the day
Responds to inquiries from claims personnel or customers via phone or email within service level guidelines
Researches unidentified claims documents in Claims Capture within service level guidelines

Requirements

What you’ll need

1+ years of previous work experience, preferably in a contact center environment
Data entry experience including being accurate with a focus on attention to details
Strong oral, written, and interpersonal communication skills
Proficient use of various core systems, office and computer equipment, and software packages
Strong customer service orientation
Basic math skills
Solid organization skills gained through previous work experiences
High School Diploma or General Education Diploma (GED) and/or commensurate experience