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Senior Salesforce Administrator
Wettermark Keith Personal Injury Lawyers. Manage daily Salesforce operations and ensure system reliability and performance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce Administration, including managing daily operations, optimizing reports and dashboards, and implementing workflow enhancements. Proficient in translating business requirements into technical solutions while ensuring data quality and system reliability.
Highest-signal resume keywords
Salesforce Administration ExperienceSalesforce Data Model UnderstandingFlow Builder ProficiencyProject Management ExperienceSalesforce Advanced Administrator Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce AdministrationReports and DashboardsFlow BuilderData GovernanceTroubleshootingUser ManagementEnvironment ManagementCI/CD ToolsAgile MethodologiesIntegrations
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsOrganizational SkillsCollaborative Mindset
Tools & Technologies
SalesforceLitifyGearsetCopadoAzure DevOps
Certifications & Qualifications
Salesforce Advanced Administrator Certification
Industry Keywords
Salesforce DevOpsLegal Tech PlatformsCTIDocument ManagementE-Signature Platforms
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Manage daily Salesforce operations and ensure system reliability and performance
- Create, maintain, and optimize reports and dashboards for business stakeholders
- Troubleshoot bugs, user issues, and system errors; escalate when appropriate
- Administer users, profiles, permission sets, and permission set groups
- Monitor data quality and implement data governance best practices
- Serve as the primary intake point for new business requests and enhancements
- Gather, document, and refine business requirements into actionable solutions
- Prioritize backlog with firm leadership and operational needs
- Coordinate with Salesforce developers, admins, and cross-functional teams
- Track project progress, timelines, and deliverables using project management tools
- Design and implement workflow enhancements using Flows and declarative tools
- Identify opportunities to improve efficiency and automation
- Partner with business units to streamline processes and reduce manual work
- Document business processes, system configurations, and workflow logic
- Maintain organized documentation for technical and non-technical audiences
- Provide regular status updates to stakeholders and leadership
- Ensure Salesforce operates smoothly, reporting is timely and accurate, project requests are prioritized and delivered efficiently, workflows improve operational efficiency, and documentation remains current
Requirements
What you’ll need- 3+ years of Salesforce Administration experience
- Strong understanding of Salesforce data model and security model
- Strong understanding of reports and dashboards
- Strong understanding of Flow Builder and automation tools
- Experience working with managed packages, such as Litify or similar legal tech platforms
- Familiarity with Salesforce DevOps strategies
- Experience with sandboxes and environment management
- Experience with CI/CD tools such as Gearset, Copado, or Azure DevOps
- Experience managing projects or coordinating cross-functional initiatives
- Strong analytical, troubleshooting, and problem-solving skills
- Preferred: Salesforce Advanced Administrator Certification
- Preferred: familiarity with Agile or Scrum methodologies
- Preferred: exposure to integrations, including CTI, document management, or e-signature platforms
- Preferred: experience supporting Litify, Eve Legal AI, SMS Magic, or Case Status
- Strong communication and stakeholder management skills
- Ability to translate business needs into technical solutions
- High attention to detail and organizational skills
- Ability to manage multiple priorities
- Collaborative mindset with a focus on continuous improvement
Benefits
Comp & perks- Discretionary year-end bonus
- Benefits (unspecified)
- Remote work may be available