Wettermark Keith Personal Injury Lawyers

Salesforce Administrator

• Manage daily Salesforce operations and ensure system reliability and performance
• Create, maintain, and optimize reports and dashboards for business stakeholders
• Troubleshoot bugs, user issues, and system errors; escalate when appropriate
• Administer users, profiles, permission sets, and permission set groups
• Monitor data quality and implement data governance best practices
• Serve as the primary intake point for new business requests and enhancements
• Gather, document, and refine business requirements into actionable solutions
• Prioritize backlog with firm leadership and operational needs
• Coordinate with Salesforce developers, admins, and cross-functional teams
• Track project progress, timelines, and deliverables using project management tools
• Design and implement workflow enhancements using Flows and declarative tools
• Identify opportunities to improve efficiency and automation
• Partner with business units to streamline processes and reduce manual work
• Document business processes, system configurations, and workflow logic
• Maintain organized documentation for technical and non-technical audiences
• Provide regular status updates to stakeholders and leadership
• Ensure Salesforce operates smoothly, reporting is timely and accurate, project requests are prioritized and delivered efficiently, workflows improve operational efficiency, and documentation remains current

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