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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in COBRA and Direct Bill operations, with strong troubleshooting abilities and a commitment to maintaining compliance with security policies and HIPAA regulations. Capable of enhancing processes and improving customer experiences through effective communication and collaboration.
Highest-signal resume keywords
COBRA KnowledgeDirect Bill OperationsIssue ResolutionCarrier CommunicationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingFile Error Report AnalysisCarrier Structure ReadingInternal Program UpdatesPerformance Metrics Maintenance
Soft Skills
CommunicationTeam CollaborationPeer TrainingProblem SolvingProfessional Development
Industry Keywords
HIPAA ComplianceCase ManagementCustomer ExperienceWorkflow ImprovementConsultant Interaction
About the role
Key responsibilities & impact- Serve as an internal resource for COBRA and Direct Bill operations
- Troubleshoot questions and provide issue resolution using product, file and system knowledge
- Serve as a knowledgeable contact for internal departments and Carriers
- Communicate through case management to resolve account discrepancies
- Solve cases and escalations
- Read and respond to Carrier emails, including File Error Reports
- Read carrier structures and update internal programs
- Facilitate peer training when requested
- Identify trends to improve employer, consultant, partner, carrier and third-party vendor experiences
- Resolve requests from internal departments, consultants, brokers and employers in a timely manner
- Work with team members, departments and case management to ensure a positive customer experience
- Create efficiencies and improve processes
- Participate in ongoing learning, development and knowledge sharing
- Assist with special projects
- Continually improve departmental workflow
- Attend one-on-one meetings with the Team Lead for professional development and goal setting
Requirements
What you’ll need- Must adhere to security policies
- Maintain detailed knowledge related to COBRA and Direct Bill
- Product, file and system knowledge
- Ability to troubleshoot questions and provide issue resolution
- Ability to read carrier structures and update internal programs
- Ability to read and respond to Carrier emails, including File Error Reports
- Maintain policy according to HIPAA
- Maintain attendance and punctuality standards
- Maintain expected quality and quantity performance metrics
- Must participate in team meetings and one-on-ones via video and phone
Benefits
Comp & perks- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Quarterly or annual bonus eligibility for non-sales roles
- Ongoing learning and development opportunities
- Professional development and goal-setting meetings