Full-stack Engineer

• Design, develop, and deliver product experiences powered by Agentic capabilities
• Build scalable and reliable software solutions using Java, Kafka, Elasticsearch, and cloud-native platforms
• Contribute to architecture and design decisions for highly available, secure, and scalable systems
• Build and maintain clean, efficient, well-tested, and maintainable code
• Develop and optimize RESTful APIs and backend services
• Participate in code reviews, technical discussions, and collaborative problem-solving sessions
• Troubleshoot, debug, and resolve complex technical challenges
• Work across technology stacks and adapt to new tools and frameworks
• Stay current with emerging technologies and industry best practices
• Ensure operational excellence and the best customer experience for products and systems owned by the team
• Collaborate with an agile engineering team and deliver solutions impacting WEX customers and business growth

Staff Software Development Engineer

• Develop, drive, and execute the long-term vision and strategy for Corporate Payments cross-cutting and core services
• Define and implement the architectural roadmap for the Bill Pay platform
• Design, develop, and maintain scalable Java and Spring Boot applications running in AWS Cloud
• Build and enhance event-driven services using Apache Kafka
• Develop and maintain PostgreSQL and Oracle database solutions, including SQL development and Oracle stored procedures
• Collaborate with Corporate Payments engineering teams to reuse development practices, services, and components
• Implement engineering practices that reduce time-to-market while maintaining quality and reliability
• Foster innovation, collaboration, empowerment, and continuous learning within the engineering team

Software Engineer, Payments

• Investigate data lineage across billing platforms, transactional processors, legacy portals, and operational services
• Identify source systems for customer, account, and relationship attributes
• Partner with product managers, business analysts, and functional leads to define Salesforce customer identity requirements
• Perform exploratory data analysis, detect schema drift, address duplicate records, and define source-to-destination mapping rules
• Assist in designing scalable, modular data extraction, transformation, and ingestion workflows
• Write optimized SQL transformations, views, and data processing routines in Snowflake
• Map staged Snowflake data into standard and custom Salesforce objects
• Participate in daily stand-ups, backlog grooming, and architectural design reviews
• Document data dictionaries, entity-relationship diagrams, integration flows, and automated validation tests
• Leverage AI-assisted developer workflows and automation tooling for querying, schema mapping, and documentation

Software Engineering Intern – Enterprise Data & Systems, Salesforce, Snowflake

Operations

• Serve as an internal resource for COBRA and Direct Bill operations
• Troubleshoot questions and provide issue resolution using product, file and system knowledge
• Serve as a knowledgeable contact for internal departments and Carriers
• Communicate through case management to resolve account discrepancies
• Solve cases and escalations
• Read and respond to Carrier emails, including File Error Reports
• Read carrier structures and update internal programs
• Facilitate peer training when requested
• Identify trends to improve employer, consultant, partner, carrier and third-party vendor experiences
• Resolve requests from internal departments, consultants, brokers and employers in a timely manner
• Work with team members, departments and case management to ensure a positive customer experience
• Create efficiencies and improve processes
• Participate in ongoing learning, development and knowledge sharing
• Assist with special projects
• Continually improve departmental workflow
• Attend one-on-one meetings with the Team Lead for professional development and goal setting

Carrier Operations Specialist – 2

Recruitment

• Partner with hiring managers and technical teams to understand talent needs and develop targeted recruitment strategies
• Develop and maintain talent pipelines for current and future technical hiring needs
• Use data-driven insights to optimize recruitment processes and improve time-to-hire metrics
• Source and engage technical talent through LinkedIn Recruiter, job boards, social media, professional networks, referrals, internal talent, and Phenom Intelligent Sourcing
• Engage passive candidates through outreach, networking, and relationship-building
• Review resumes and conduct initial phone screenings
• Coordinate and facilitate interviews using Phenom AI Interview scheduling tool
• Evaluate technical skills, problem-solving abilities, behavioral fit, and cultural alignment
• Partner with hiring managers on hiring decisions based on interview feedback and technical assessments
• Negotiate competitive offers and manage offer extensions
• Work with HR and hiring managers to support onboarding
• Provide a high-touch, transparent, and engaging candidate experience
• Champion the employer brand and participate in tech meetups, career fairs, and networking events
• Maintain accurate candidate records in Workday ATS and Phenom CRM
• Ensure compliance with employment laws, regulations, and company policies
• Continuously improve recruiting processes and leverage technology to enhance efficiency

Senior Talent Acquisition

Paralegal

• Prepare drafts of commercial contracts and amendments, including NDAs, customer contracts, credit agreements, program agreements, referral agreements, technology services agreements, and data sharing agreements
• Review customer-requested contract changes under attorney supervision
• Collect feedback and approvals from attorneys and cross-functional stakeholders and revise documents
• Assist with legal notices, correspondence, transaction documents, forms, and filings
• Respond to internal requests for documentation and contract interpretation
• Assist with attestations and certificates of compliance
• Migrate legacy contracts to the Malbek contract lifecycle management system
• Drive contracts from intake through workflow routing, version control, execution, and post-signing tasks
• Manage legal matter intake and workflow in Xakia
• Interface with internal stakeholders and complete administrative tasks for Mobility legal matters
• Collaborate with Finance, Compliance, Risk, and other support functions
• Assist with strategic projects
• Exercise sound judgment and independent decision-making

Commercial Paralegal – Mobility

Client Services Representative

• Ensure exceptional support and service delivery to a portfolio of key clients
• Oversee support and service activities across client accounts
• Drive operational excellence, client satisfaction, strategic alignment, retention, renewals, and growth
• Serve as the single point of accountability for clients and build trusted partnerships
• Understand client businesses and product implementations and proactively solve problems
• Lead administrative services delivery for large and complex client accounts
• Communicate with clients about issues, system functionality, best practices, industry standards, legislative changes, and service delivery
• Track and communicate account work and issue status to internal and external stakeholders
• Document tasks and maintain updates in the internal task management tool
• Facilitate issue reviews, identify solutions, resolve problems, and deliver client results across internal teams
• Use root cause analysis tools for escalated issues and share findings with leadership and peers
• Draft, maintain, and communicate work orders; estimate effort and document scope, assumptions, and fees
• Review monthly invoices for accuracy, including fee schedules, out-of-scope items, and revenue recognition
• Coordinate with the call center to maintain accurate tools and deliver training ahead of service changes
• Review and respond to call center escalations and member-level cases
• Analyze client benefit-administration materials for currency and quality
• Lead internal requirements documentation and ensure benefit materials meet client specifications
• Lead annual enrollment processes, plan design changes, project milestones, risk mitigation, test plans, and related tasks
• Lead testing workflows for clients and internal teams
• Identify training opportunities and process improvements
• Perform additional client-support duties as assigned

Senior Client Service Manager

Head of Department

• Provide strategic oversight, day-to-day management, and operational governance of WEX’s regulated electronic money institutions across EMEA
• Serve as primary operational liaison to the Central Bank of Ireland and Financial Conduct Authority
• Ensure entity operations align with compliance, risk management, governance, legal, and regulatory requirements
• Drive execution of strategic initiatives established by the WEX Group Executive Leadership Team and local Boards of Directors
• Oversee operational resilience frameworks for OFEL and OFL, including critical third-party and internal service providers
• Guide the OFEL and OFL Boards on operational resilience
• Manage, oversee, and monitor internal Outsourced Service Providers and external vendors
• Supervise the Outsourced Service Implementation Manager
• Direct IT-related operational matters, systemic stability, data security, and service delivery
• Take responsibility for annual certification and ongoing oversight of relevant employees under the CBI Individual Accountability Framework
• Manage Ireland- and UK-based personnel and operational expenditure with Finance Directors
• Identify and leverage AI, Large Language Models, automated reporting platforms, and other digital technologies
• Communicate business performance, emerging risks, regulatory changes, and strategic recommendations to the Group ELT and local Boards
• Maintain strategic relationships with commercial and ecosystem partners including Mastercard, eNett, and banking partners
• Provide guidance, mentorship, performance management, and development for Ireland- and UK-based staff

Head of Regulated Entities

Implementation Specialist

• Oversee strategic development and execution of program implementations for WEX's largest and most complex enterprise clients
• Craft and execute comprehensive implementation strategies, project plans, and workstream methodologies
• Design and deliver customized onboarding experiences and off-playbook solutions
• Coordinate project management across internal departments and align deliverables and milestones
• Provide strategic communications and detailed discussion recaps to internal and external stakeholders
• Analyze and document scope modifications, risks, and impacts on project milestones
• Monitor implementation deliverables and adjust project plans as needed
• Review implementation documentation for accuracy and completeness of plan configurations
• Manage and prioritize a portfolio of high-value clients
• De-escalate client issues and implement creative, mutually beneficial solutions
• Complete formal training and provide strategic education on product design, requirements, and operational nuances
• Evaluate employer needs and satisfaction with products and services
• Advocate internally for process and system changes
• Resolve implementation issues and communicate resolutions to Sales and consultants/brokers
• Maintain responsive client communications and meet communicated turnaround times
• Support consultants/brokers and employers with open enrollment meetings
• Provide counsel on product compliance and regulatory matters
• Lead onsite implementations when applicable
• Develop client-specific processes to enhance onboarding
• Collaborate with Partner Solution Managers and Implementation Project Managers
• Support sales processes, including sales finalist presentations
• Monitor revenue and report financial-impact changes to customers and WEX
• Identify and implement innovative solutions for client requests
• Integrate AI tools and automation into operational processes
• Maintain HIPAA privacy compliance and perform other assigned duties

Implementation Manager, Benefits

Account Executive

• Own and execute a territory growth plan targeting larger or more complex contractor accounts
• Cultivate consultative relationships with owners and operational leaders
• Present tailored Payzer solutions
• Navigate multistakeholder sales cycles across scheduling, invoicing, payments, financing, and reporting
• Lead the full sales process from prospecting and discovery through solution presentation, proposal, and close
• Drive outbound activity and manage inbound leads
• Maintain an accurate pipeline using Salesforce and sales engagement tools
• Partner with the Regional Sales Manager and Marketing to refine go-to-market strategies
• Improve sales processes, messaging, and playbooks through collaboration and data-informed insight
• Consistently achieve monthly and quarterly sales targets
• Engage in leadership development, advanced sales training, and cross-functional initiatives
• Prepare for advancement into Regional Sales Manager, Strategic Accounts, or Team Lead roles
• Mentor less experienced sellers and contribute to territory strategy

Senior Sales Account Executive, MD, VA, WV

Marketing

• Design automated customer experiences aligned with business objectives and target outcomes
• Partner with CX Automation Engineering, marketing, product, and business subject matter experts
• Provide subject-matter leadership on marketing, industry, and competitor trends
• Educate stakeholders on how CX automation impacts the business and customers
• Collaborate with automation engineers, revenue and product marketing SMEs, designers, and data analysts
• Oversee creation of behavior-based marketing automation and personalization copy and graphics
• Develop dynamic content strategies using data signals, audience attributes, and data-driven insights
• Analyze content performance metrics and use insights to inform strategy and optimization
• Drive continuous testing and optimization of content, messaging, and calls-to-action through A/B and multivariate testing
• Prioritize and oversee marketing automation content deliverables, ensuring deadlines, quality standards, and strategic alignment

Marketing Automation, CX Strategist

Customer Support

• Deliver end-to-end customer and merchant support for fleet accounts, payment processing, manual vouchers, and transaction disputes
• Resolve inquiries across phone, email, and messaging channels while aiming for First-Contact Resolution
• Maintain precise CRM data entry for account updates, cancellations, and card reissues
• Guide new business clients through setup, documentation verification, platform walkthroughs, onboarding, and early card activation
• Liaise with IT, Credit/Collections, and Regional Sales teams to resolve billing, technical, and service issues
• Monitor account activity for unusual transaction patterns and drive-off incidents; escalate suspected fraud
• Identify cross-sell opportunities, advocate WEX products, and route qualified leads to Sales and Leadership
• Collect customer pain points and feature requests and report trends to management
• Follow regional compliance guidelines, security standards, and internal SOPs
• Identify operational bottlenecks and submit at least one process improvement initiative per quarter
• Share best practices, support peer onboarding, and participate in ongoing training
• Meet KPIs for SLA adherence, First-Contact Resolution, CSAT, CRM accuracy, qualified lead submissions, and mandatory training completion
• Collaborate with cross-functional IT, sales, and credit teams to resolve customer issues and improve service

Customer Service Advisor – Multilingual, Mandarin/Cantonese

• Process incoming invoices flagged with issues
• Make outbound inquiries against batches of invoices and supporting documentation to verify invoices are true and correct and meet client operating standards
• Perform administrative tasks including data processing and new client fundings
• Ensure the asset quality of purchased invoices meets Credit standards established in the Factoring Group
• Ensure purchased receivables meet client operating standards
• Verify invoices via phone calls to debtors and website lookups where appropriate
• Note new debtors, errors, missing documentation, debtors over credit limit, and other paper-collateral issues on invoice batches
• Action and notify the Verification Team Leader of policy exceptions and material issues
• Share and implement best practices within FOF
• Coordinate daily work under the direction of the Verification Team Lead and Operations Manager

Customer Service Support

Backend Engineer

• Design, develop, and maintain robust, scalable, and high-performance object-oriented backend code
• Develop public REST APIs using Java and internal gRPC APIs
• Architect and realize next-generation agentic AI platforms
• Design and build autonomous AI agents, skills, MCP servers, and AI tools
• Implement and scale multi-agent architectures for payments and fleet ecosystems
• Craft system designs, lead design decisions, and drive alignment with senior engineers
• Write unit, integration, end-to-end, concurrency, load, and performance tests
• Analyze systems for bottlenecks and technical debt, implementing scalability and stability improvements
• Automate testing, monitoring, healing, scaling, continuous integration, and deployment
• Collaborate with product managers, designers, and engineers to define and implement features
• Conduct code reviews, mentor engineers, and promote engineering best practices
• Troubleshoot complex issues, author root cause analyses, and ensure performance and reliability
• Evaluate competing technologies and advise on technology solutions
• Maintain design documents, run books, change management documents, and readiness plans
• Provide live-site production support, monitor systems, resolve incidents, and drive improvements
• Lead cross-team projects as a single-threaded owner or tech lead
• Build LLM-powered services using technologies such as OpenAI APIs and LangChain
• Implement AI evaluation frameworks, observability, guardrails, context management, memory, and RAG

Senior Backend Engineer – AI Platform

• Design, execute, and lead a unified global talent acquisition strategy aligned with long-term business goals and expansion across FinTech, SaaS, and Mobility
• Inspire, mentor, and direct a global team of 40+ recruiting managers, talent partners, and sourcers
• Oversee specialized sourcing for critical hires in software engineering, product management, cybersecurity, sales, and corporate leadership
• Standardize end-to-end recruitment operations
• Use Workday, CRM sourcing software such as Phenom, AI tools, and predictive analytics to optimize recruitment metrics and candidate experience
• Collaborate with Corporate Communications and Marketing to elevate WEX’s Global Employer Value Proposition
• Direct the global recruiting budget, agency spend, executive search partnerships, and university relations programs
• Partner with C-suite executives and HR leadership to present data-driven talent insights
• Support WEX’s expansion across fleet solutions, corporate payments, SaaS, and health benefits technologies