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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in high-volume outbound sales and customer retention, with a strong focus on diagnosing customer needs and providing tailored solutions. Proficient in CRM documentation and maintaining operational discipline while engaging effectively with decision-makers.
Highest-signal resume keywords
Fluency In FrenchHigh-Volume Outbound Sales ExperienceCRM Documentation SkillsActive Listening SkillsObjection Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound SalesAccount ManagementCustomer SuccessPipeline TrackingRisk Diagnosis
Soft Skills
Clear CommunicationGoal-Driven MindsetContinuous Improvement AttitudeProfessionalismEngagement Skills
Tools & Technologies
SalesforceSalesloftCRM ToolsCall Monitoring ToolsEngagement Platforms
Industry Keywords
Fleet ServicesPaymentsFintechSubscription B2B ServicesCustomer Experience
About the role
Key responsibilities & impact- Work the assigned daily outreach queue, prioritizing high-risk accounts and consistently running outreach sequences
- Conduct outbound calls to at-risk fleet account owners
- Diagnose root-cause concerns, explain WEX solutions, and address objections to rebuild customer commitment
- Identify risk drivers and lead with value and tailored account adjustments to secure saves
- Recognize scenarios requiring escalation and document and route them to the Value Desk
- Identify cross-sell and expansion opportunities and provide qualified referrals to growth partners
- Log calls, interaction outcomes, risk signals, and status updates accurately in CRM and engagement tools
- Participate in 1-on-1 coaching, call reviews, and team playbook sessions
- Own the customer experience during every interaction
- Execute sustained, high-volume outbound calls and sequences
- Use CRM, sales engagement, and call monitoring/coaching tools
Requirements
What you’ll need- Must be fluent in French
- 1–3+ years of experience in high-volume outbound sales, retention, account management, or customer success
- Proven ability to handle objections, engage decision-makers, and lead conversations with value
- Active listening skills to diagnose customer friction points and risk factors quickly
- Strong operational discipline with clean pipeline tracking and consistent, accurate CRM documentation
- Clear, confident, and professional phone and written communication skills
- Goal-driven mindset with commitment to meeting activity standards and save targets
- Continuous improvement attitude and openness to call reviews, coaching, and testing new approaches
- Background in fleet, payments, fintech, or subscription B2B services is nice to have
- Experience using Salesforce, Salesloft, or similar CRM and engagement platforms is nice to have
- Experience operating in a fast-paced, scaling team environment is nice to have
Benefits
Comp & perks- Dedicated 1-on-1 coaching and continuous professional skill development
- Competitive compensation package with base salary plus variable performance incentives
- Direct exposure and career path opportunities within Retention & Customer Success
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Commission eligibility for most sales positions under applicable plan