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WEX

Customer Service Support

WEX

. Professionally and accurately process payments over the phone .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payment processing and customer service management, with strong verbal and written communication skills. Capable of independently managing workloads and resolving billing issues effectively.

Highest-signal resume keywords
Payment ProcessingCustomer Service ManagementProblem-Solving SkillsVerbal Communication SkillsWritten Communication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Payment ProcessingCredit Card TransactionsRefund ProcessingBilling Management
Soft Skills
Critical ThinkingFlexibilityReliabilityTeam Player
Tools & Technologies
Online Support Tools
Industry Keywords
Customer ServiceClient RelationshipsWorkload Management

About the role

Key responsibilities & impact
  • Professionally and accurately process payments over the phone
  • Manage customer service issues and needs using online support tools and processes
  • Self-manage workload and communicate proactively
  • Make outbound calls to businesses to process credit card payments
  • Manage inbound calls and customer service emails regarding payment-processing issues
  • Update directory accounts to support efficient payment processing
  • Manage ongoing client relationships, including refund processing, payment reviews, and follow-up on unprocessed credit card transactions
  • Problem-solve and resolve billing needs

Requirements

What you’ll need
  • Effective and professional verbal and written skills
  • Ability to work independently and manage a volatile workload environment
  • Critical thinking and problem-solving skills
  • Flexibility and team player
  • Strong reliability
  • Prior related experience in a related environment

Benefits

Comp & perks
  • Health, dental and vision insurances
  • Retirement savings plan
  • Paid time off
  • Health savings account
  • Flexible spending accounts
  • Life insurance
  • Disability insurance
  • Tuition reimbursement
  • Quarterly or annual bonus eligibility for non-sales roles