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WEX

Customer Service Support

WEX

. Process incoming invoices flagged with issues .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data processing capabilities and attention to detail while ensuring compliance with client operating standards and credit policies. Effectively communicates and collaborates within a fast-paced team environment to resolve invoice discrepancies and enhance customer service.

Highest-signal resume keywords
Data ProcessingCommunication SkillsAttention To DetailOrganizational SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords
Transportation DocumentationInvoice VerificationFactoring GroupAsset QualityDebtor Management

About the role

Key responsibilities & impact
  • Process incoming invoices flagged with issues
  • Make outbound inquiries against batches of invoices and supporting documentation to verify invoices are true and correct and meet client operating standards
  • Perform administrative tasks including data processing and new client fundings
  • Ensure the asset quality of purchased invoices meets Credit standards established in the Factoring Group
  • Ensure purchased receivables meet client operating standards
  • Verify invoices via phone calls to debtors and website lookups where appropriate
  • Note new debtors, errors, missing documentation, debtors over credit limit, and other paper-collateral issues on invoice batches
  • Action and notify the Verification Team Leader of policy exceptions and material issues
  • Share and implement best practices within FOF
  • Coordinate daily work under the direction of the Verification Team Lead and Operations Manager

Requirements

What you’ll need
  • Strong data processing
  • Strong communication skills
  • Attention to detail
  • Understanding of transportation documentation
  • Commitment to customer service
  • Organizational skills essential
  • Ability to work in a participative manner in a fast moving team environment
  • Self-starter

Benefits

Comp & perks
  • Health, dental and vision insurances
  • Retirement savings plan
  • Paid time off
  • Health savings account
  • Flexible spending accounts
  • Life insurance
  • Disability insurance
  • Tuition reimbursement
  • Quarterly or annual bonus eligibility for non-sales roles, based on role and applicable plan