Implementation Manager, Benefits

WEX

. Oversee strategic development and execution of program implementations for WEX's largest and most complex enterprise clients .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $68,000 - $88,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic program implementation, client relationship management, and compliance with HIPAA regulations. Proficient in developing customized onboarding experiences and managing project deliverables to ensure superior client satisfaction.

Highest-signal resume keywords

Strategic Program ImplementationClient Relationship ManagementProject ManagementEscalation ManagementHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningImplementation StrategyScope AnalysisRisk ManagementOnboarding Experience DesignFinancial Impact ReportingAI Tools IntegrationOperational Process AutomationClient Satisfaction EvaluationFormal Training Delivery

Soft Skills

Exceptional CommunicationInterpersonal SkillsCreative Problem SolvingClient Issue De-escalationCollaboration

Tools & Technologies

Google SuiteMicrosoft OfficeOnBaseTechnological Platforms

Industry Keywords

Enterprise ClientsImplementation DocumentationSales SupportCompliance MattersOpen Enrollment Meetings

About the role

Key responsibilities & impact

Oversee strategic development and execution of program implementations for WEX's largest and most complex enterprise clients
Craft and execute comprehensive implementation strategies, project plans, and workstream methodologies
Design and deliver customized onboarding experiences and off-playbook solutions
Coordinate project management across internal departments and align deliverables and milestones
Provide strategic communications and detailed discussion recaps to internal and external stakeholders
Analyze and document scope modifications, risks, and impacts on project milestones
Monitor implementation deliverables and adjust project plans as needed
Review implementation documentation for accuracy and completeness of plan configurations
Manage and prioritize a portfolio of high-value clients
De-escalate client issues and implement creative, mutually beneficial solutions
Complete formal training and provide strategic education on product design, requirements, and operational nuances
Evaluate employer needs and satisfaction with products and services
Advocate internally for process and system changes
Resolve implementation issues and communicate resolutions to Sales and consultants/brokers
Maintain responsive client communications and meet communicated turnaround times
Support consultants/brokers and employers with open enrollment meetings
Provide counsel on product compliance and regulatory matters
Lead onsite implementations when applicable
Develop client-specific processes to enhance onboarding
Collaborate with Partner Solution Managers and Implementation Project Managers
Support sales processes, including sales finalist presentations
Monitor revenue and report financial-impact changes to customers and WEX
Identify and implement innovative solutions for client requests
Integrate AI tools and automation into operational processes
Maintain HIPAA privacy compliance and perform other assigned duties

Requirements

What you’ll need

4–5 years of relevant industry experience or equivalent
Advanced proficiency in Google Suite and Microsoft Office applications
Experience with OnBase (preferred)
Ability to navigate and utilize multiple technological platforms
Extensive experience in client-facing roles
Exceptional communication and interpersonal skills
Expertise in escalation management
Commitment to achieving superior client satisfaction
Bachelor's degree (preferred)
Ability to adhere to HIPAA privacy regulations
Ability to successfully lead onsite implementations, when applicable
Experience traveling onsite for in-person sales finalist support