Recovery Agent, Collections Support 2

WEX

. Manage inbound and outbound phone, email, and system-queue communications with delinquent commercial customers .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing commercial collections, including negotiating payment arrangements and adhering to compliance frameworks such as the Fair Debt Collection Practices Act (FDCPA). Proven ability to utilize software tools for effective communication and problem resolution while meeting performance goals in a high-volume environment.

Highest-signal resume keywords

B2B Collections ExperienceFair Debt Collection Practices Act (FDCPA) KnowledgeNegotiation SkillsTime ManagementGoogle Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Commercial CollectionsPayment NegotiationAccount AnalysisDebt RecoveryPerformance Goal Achievement

Soft Skills

Strong CommunicationActive ListeningProblem-SolvingOrganizational SkillsDependability

Tools & Technologies

SalesforcePeopleSoftGenesys Telephony SystemsGoogle Workspace

Industry Keywords

Collections ComplianceDelinquent AccountsPayment ArrangementsCustomer Dispute ResolutionWorkflow Improvement

About the role

Key responsibilities & impact

Manage inbound and outbound phone, email, and system-queue communications with delinquent commercial customers
Cure past-due debt and secure immediate payments
Educate customers on account terms and conditions and resolve complex delinquent balances
Monitor and manage shared group inboxes and resolve payment inquiries and disputes
Review account financial histories and transaction details to identify reasons for delinquency
Negotiate payment arrangements, short-term promises-to-pay, and structured catch-up schedules within corporate guidelines
Document customer touchpoints, payment commitments, and account disputes in the collections system of record
Route billing errors, account disputes, and customer complaints to appropriate internal departments and track resolution
Follow FDCPA, internal credit policies, and industry compliance frameworks
Meet weekly and monthly performance goals, including call volume, portfolio cure rates, and quality assurance scores
Identify workflow bottlenecks and integrate AI tools and automation to improve efficiency and accuracy

Requirements

What you’ll need

High School Diploma or equivalent
2-3 years of direct experience in high-volume, complex B2B or commercial collections
Foundational understanding of the Fair Debt Collection Practices Act (FDCPA) or similar collections compliance frameworks
Ability to maintain ethical standards under pressure
Comfortable utilizing standard software platforms and capability to learn core enterprise applications
Strong communication, active listening, and verbal negotiation skills
Solid problem-solving skills and ability to evaluate account details and make structured decisions
Effective time management and organizational skills
Track record of meeting deadlines and managing daily task queues
High dependability, consistent attendance, strong accountability, and steady operational output in a high-volume professional setting
Must successfully pass a background investigation
Some college coursework or Associate’s degree in Business, Finance, or a related administrative field preferred
Previous experience navigating structured workflow environments or participating in team-level process improvement activities preferred
Basic to intermediate proficiency in Google Workspace platforms preferred
Prior exposure to Salesforce, PeopleSoft, or Genesys telephony systems preferred

Benefits

Comp & perks

Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Quarterly or annual bonus eligibility for non-sales roles