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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing delinquent accounts through effective communication, negotiation, and adherence to the Fair Debt Collection Practices Act. Proficient in utilizing collections tools and systems while balancing risk and productivity to achieve corporate objectives.
Highest-signal resume keywords
Skip Tracing KnowledgeEffective Oral And Written Communication SkillsWorking Knowledge Of FDCPABasic Accounting KnowledgeAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Skip TracingBasic AccountingCollections ToolsNegotiationRisk Management
Soft Skills
OrganizedResults-OrientedSelf-MotivatedDetail OrientedSound Decision Making
Tools & Technologies
Google SheetsOffice SuiteAI ToolsAutomation Technologies
Industry Keywords
Fair Debt Collection Practices ActTransportation IndustryCustomer SupportPayment InquiriesDelinquent Accounts
About the role
Key responsibilities & impact- Manage daily inbound and outbound communication channels with delinquent commercial customers to cure past-due debt and secure immediate payments
- Execute oral and written communication to educate customers on account terms and conditions and resolve complex delinquent balances
- Monitor and manage shared group inboxes, ensuring timely and accurate resolution of payment inquiries and disputes
- Negotiate with customers to obtain immediate payment and resolve delinquent account balances
- Educate customers on terms, conditions, and alternative payment methods
- Manage multiple portfolios and risk levels
- Balance risk, quality, productivity, corporate objectives, and customer retention when making decisions
- Apply industry knowledge, departmental policies and procedures, and the Fair Debt Collection Practices Act to collection decisions
- Use multiple systems and collections tools to reach decision makers in the collections process
- Perform skip tracing on required accounts using multiple systems and tools
- Call out workflow bottlenecks or system errors to support continuous improvement
- Perform additional duties and participate in special projects as required
- Integrate AI tools and automation technologies into daily operational processes to improve speed, efficiency, and accuracy
Requirements
What you’ll need- High School Diploma with 1-2 years of experience in a related field
- At least one year of transportation industry customer support experience
- Basic accounting knowledge
- Skip Tracing knowledge
- Analytical skills
- Sound decision making/judgment
- Ability to maintain confidentiality of customer and company information
- Organized/Time Management ability
- Ability to be productive while maintaining quality
- Results-Oriented
- Self-motivated
- Effective oral and written communication skills
- Working knowledge of Google Sheets
- Working knowledge of FDCPA and any other applicable Federal laws
- Flexible/Adaptable to change
- Detail Oriented
- Proficient computer skills including Office and/or Google suite products
- Familiarity with AI and an eagerness to learn more
- Must pass a successful background investigation
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Quarterly or annual bonus eligibility for non-sales roles
- Opportunities to integrate AI tools and automation technologies into daily operational processes