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IT Specialist as IT Support Specialist – User Help Desk
WG SYSTEMS e.K.. Independently handle IT support requests by phone and document them in the ticketing system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, particularly in ticketing systems and Windows operating systems, while maintaining a service-oriented approach and strong organizational skills. Proficient in both German and English, with a commitment to continuous professional development.
Highest-signal resume keywords
IT Support ExperienceTicketing System ProficiencyWindows Operating Systems AdministrationService-Oriented ApproachGerman Language Proficiency (C1)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportTicketing SystemsWindows Operating SystemsMicrosoft 365Networked PC EnvironmentsApple ProductsRemote Access Solutions
Soft Skills
Organizational SkillsTeamworkCommunication Skills
Certifications & Qualifications
Vocational Training in ITIT Specialist for System Integration
Industry Keywords
Incident ResolutionFirst-Contact ResolutionIT On-Site Support
About the role
Key responsibilities & impact- Independently handle IT support requests by phone and document them in the ticketing system
- Classify and prioritize IT requests
- Proactively follow up on incidents to improve first-contact resolution efficiency
- Coordinate incident resolution in collaboration with 2nd- or 3rd-level support
- Participate in IT projects to optimize existing processes and systems
Requirements
What you’ll need- Completed vocational training in IT, such as IT Specialist for System Integration, or an equivalent qualification
- Extensive professional experience working with ticketing systems and handling IT support requests, preferably in IT on-site support
- Very good knowledge of administering and using Windows operating systems, Microsoft 365, networked PC environments, Apple products, and remote access solutions
- Service-oriented approach and strong organizational skills
- Excellent teamwork and communication skills
- Strong willingness to pursue continuous professional development and learn about new subject areas
- Very good German (C1) and good written and spoken English (B2)
Benefits
Comp & perks- Permanent, full-time position
- 30 days of annual leave, plus Christmas Eve and New Year’s Eve off
- Attractive salary package
- Training and professional development opportunities
- Structured onboarding with future team colleagues
- Company pension scheme
- Modern working environment in the heart of Berlin
- Company cafeteria offering a varied selection at affordable prices
- Company activities and events