FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on client engagement and retention, leveraging strong communication and organizational abilities to deliver tailored solutions. Proficient in utilizing tools like Salesforce and Microsoft/Google Suite to enhance client interactions and drive growth.
Highest-signal resume keywords
Fluent EnglishExceptional Customer Service ExperienceSalesforce ExperienceStrong Attention To DetailUnderstanding Of Product Design Cycle
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceMicrosoft SuiteGoogle SuiteCustomer EngagementUpsellingKPI Target AchievementClient WorkshopsAccount Management
Soft Skills
Exceptional CommunicationCollaboration SkillsOrganizational SkillsInterpersonal SkillsAdaptability
Industry Keywords
FashionRetailLifestyle TrendsCreative IndustriesClient Services
About the role
Key responsibilities & impact- Ensure clients understand and use WGSN’s portfolio of products
- Work with the Account Management team to deliver tangible value to customers
- Identify upsell opportunities while focusing on volume retention
- Exceed KPI targets aimed at increasing user engagement
- Follow customer journeys for onboarding, maintenance, growth and rescue
- Maintain regular contact with users to understand their drivers, requirements and challenges
- Follow up on customer requests in a timely manner
- Arrange and deliver interactive client workshops tailored to client needs
- Partner with Account Managers on account plans, focusing on growth and rescue accounts
- Stay current with developments across WGSN’s products and services
- Monitor active-user reports and mapped account information to improve engagement and identify opportunities
Requirements
What you’ll need- Fluent English
- Truly exceptional customer service experience, ideally within Fashion
- Comfortable making a high volume of calls and email contacts daily
- Experience with Microsoft/Google suite is essential; Salesforce preferable
- Commercial mindset and understanding of how Client Services reinforces value and growth
- Strong attention to detail, excellent presentation and organisational skills
- Exceptional communication and collaboration skills
- Understanding of the product design cycle; exposure to retail, lifestyle trends or creative industries strongly desirable
- Excellent interpersonal skills and adaptability
- Positive and professional attitude
Benefits
Comp & perks- Bradesco health insurance plan
- Careplus dental plan
- Omint life insurance
- Food/meal vouchers via Flash
- Internet allowance via Flash
- Transportation vouchers via Flash
- Daycare allowance
- Total pass
- Day off on your birthday
- Flexible, hybrid and agile-working arrangements
- Sustainable pension plan options
- Awards schemes recognising and rewarding great performance
- Opportunities to grow and develop
- Inclusive culture and support for reasonable adjustments during interviews