WGSN

Customer Success Manager

• Ensure clients understand and use WGSN’s portfolio of products
• Work with the Account Management team to deliver tangible value to customers
• Identify upsell opportunities while focusing on volume retention
• Exceed KPI targets aimed at increasing user engagement
• Follow customer journeys for onboarding, maintenance, growth and rescue
• Maintain regular contact with users to understand their drivers, requirements and challenges
• Follow up on customer requests in a timely manner
• Arrange and deliver interactive client workshops tailored to client needs
• Partner with Account Managers on account plans, focusing on growth and rescue accounts
• Stay current with developments across WGSN’s products and services
• Monitor active-user reports and mapped account information to improve engagement and identify opportunities

Explore Client Success Executive at WGSN. Review requirements and application details.

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Client Success Executive