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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Success strategy development, team leadership, and client engagement optimization. Proven ability to drive retention, growth, and value through strong analytical skills and cross-functional collaboration.
Highest-signal resume keywords
Client Success Strategy DevelopmentTeam Leadership and CoachingClient Engagement and RetentionCross-Functional CollaborationAnalytical and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Lifecycle ManagementAccount PlanningData-Driven Decision MakingPerformance Metrics MonitoringConsultative Selling Skills
Soft Skills
Exceptional LeadershipCommunication SkillsInfluencing SkillsOrganizational SkillsPassion for Continuous Improvement
Tools & Technologies
AI ToolsAutomation Tools
Industry Keywords
Client ServicesCustomer SuccessEnterprise CustomersStrategic Account ManagementCommercial Growth
About the role
Key responsibilities & impact- Develop and execute the Client Success strategy for accounts across North America
- Partner with Client Success leaders to shape regional priorities, operational excellence and long-term business objectives
- Identify opportunities to improve client engagement, retention, adoption and long-term value
- Champion innovation and continuous improvement across Client Success processes, tools and ways of working
- Serve as a senior leader within the North American Client Success organisation
- Lead, coach and inspire a team of 5–10 Client Success Partners
- Foster a high-performing, collaborative culture focused on accountability, client excellence and continuous learning
- Recruit, onboard and develop Client Success talent
- Conduct coaching, performance reviews and career development planning
- Create succession plans and identify future leaders
- Build product expertise and consultative selling skills through training and mentoring
- Coach team members on executive stakeholder engagement, account planning and value-based conversations
- Participate in Executive Business Reviews and strategic customer meetings when required
- Ensure onboarding and adoption strategies drive measurable client outcomes
- Partner with Sales to support renewals, expansion opportunities and commercial growth
- Develop expert knowledge of WGSN products, content and strategic roadmap
- Translate product launches and content initiatives into client value propositions
- Share customer feedback with Product, Advisory and Content teams
- Own team performance across retention, adoption, engagement, customer satisfaction and commercial KPIs
- Monitor portfolio health and identify client risks and growth opportunities
- Use performance data and client insights to drive continuous improvement
- Champion AI and automation tools
- Act as the voice of Enterprise and Strategic clients across the business
- Collaborate with Sales, Product, Marketing, Advisory and Content teams
- Support regional and global Client Success initiatives
Requirements
What you’ll need- Significant experience in Client Services, Customer Success, Account Management or a related client-facing leadership role
- Proven success leading high-performing Client Success teams supporting Enterprise or Strategic customers
- Experience recruiting, onboarding, coaching and developing high-performing teams
- Strong commercial acumen with experience driving client retention, growth and long-term value
- Exceptional leadership, communication and influencing skills
- Deep understanding of customer success methodologies, client lifecycle management and strategic account planning
- Strong product knowledge with the ability to translate complex solutions into client value
- Experience partnering cross-functionally with Sales, Product and Executive Leadership
- Strong analytical and problem-solving skills with experience using data to drive business decisions
- Highly organised with the ability to manage multiple priorities in a fast-paced environment
- Passion for continuous improvement, innovation and developing people
Benefits
Comp & perks- Career growth and development opportunities
- Support, learning, and team spirit
- Ongoing training and mentoring