Family & Sexual Harm Advisor

Whakarongorau Aotearoa // New Zealand Telehealth Services//

. Provide evidence-informed, person-centred support to people and whānau affected by family and sexual harm .

Posted 9/22/2026part-timeRemote • Wellington • New ZealandJuniorMid-Level💰 NZ$28 - NZ$31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing person-centred support and conducting assessments for individuals affected by family and sexual harm, while maintaining compliance with professional standards. Possesses strong communication, counselling, and coaching skills to effectively manage complex situations and foster collaborative relationships.

Highest-signal resume keywords

Counselling SkillsFamily Violence SupportTelehealth ExperienceCoaching and SupervisionCultural Competence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AssessmentSafety PlanningRisk Factor IdentificationRecord KeepingContinuous Improvement

Soft Skills

Advanced CommunicationActive ListeningJudgement and Decision-MakingOrganisational SkillsEmpathy

Certifications & Qualifications

Tertiary Qualification in CounsellingWorking Towards Registration in Mental Health

Industry Keywords

Family and Sexual Harm DynamicsPerson-Centred Support24/7 ServiceDiverse CulturesBest Practice

About the role

Key responsibilities & impact

Provide evidence-informed, person-centred support to people and whānau affected by family and sexual harm
Conduct assessments, identify risk factors, and support development of safety and support plans
Use advanced communication and counselling skills in complex situations
Provide guidance, coaching, and support to other advisors
Build and maintain relationships with internal and external stakeholders and support services
Recognise and address barriers affecting access to support, wellbeing, and outcomes
Contribute to continuous improvement and promote best practice
Maintain accurate records and ensure service delivery meets organisational, contractual, and professional standards
Work within a dynamic 24/7 service across a range of shifts

Requirements

What you’ll need

Relevant tertiary qualification (or working towards) in counselling, psychology, social work, psychotherapy, or a related discipline, or 2+ years’ experience supporting individuals impacted by family violence or sexual harm
Working towards registration with a relevant body within the Mental Health and Addictions field
Experience of supervision or coaching
Ideally, 6+ months’ experience working in Telehealth or a similar role, such as helplines, eTherapy, face-to-face counselling or therapy
In-depth understanding of family and sexual harm dynamics
Strong communication, active listening, and counselling skills
Ability to exercise sound judgement and make informed decisions in complex situations
Experience managing sensitive and challenging conversations with professionalism and empathy
Strong planning and organisational skills, with ability to manage competing priorities
Collaborative approach and ability to coach, influence, and motivate others positively
Ability to work effectively with people from diverse cultures and backgrounds
Commitment to learning, feedback, and continuous improvement
Flexibility to work a range of shifts in a 24/7 service; overnight and weekend availability highly regarded

Benefits

Comp & perks

Ongoing professional development and opportunities to grow your telehealth practice
Meaningful work supporting people through some of their most challenging moments
Flexible hybrid working options, including working from home
Penal rates for eligible overnight, weekend and public holiday shifts
Access to kaimahi benefits and retail discounts
Wellbeing support including EAP and purchasing additional leave