Whakarongorau Aotearoa // New Zealand Telehealth Services//

Advisor

• Provide high-quality, evidence-informed support to tāngata whai ora and whānau impacted by family and sexual harm
• Conduct assessments, identify risk factors, and support appropriate safety and support plans
• Use advanced communication and counselling skills in complex situations
• Provide guidance, coaching, and support to other advisors
• Build and maintain relationships with internal and external stakeholders and support services
• Recognise and address barriers affecting access to support, wellbeing, and outcomes
• Contribute to continuous improvement and promote best practice
• Maintain accurate records and ensure service delivery meets organisational, contractual, and professional standards
• Work within a dynamic 24/7 service

Family & Sexual Harm Advisor

• Provide evidence-informed, person-centred support to people and whānau affected by family and sexual harm
• Conduct assessments, identify risk factors, and support development of safety and support plans
• Use advanced communication and counselling skills in complex situations
• Provide guidance, coaching, and support to other advisors
• Build and maintain relationships with internal and external stakeholders and support services
• Recognise and address barriers affecting access to support, wellbeing, and outcomes
• Contribute to continuous improvement and promote best practice
• Maintain accurate records and ensure service delivery meets organisational, contractual, and professional standards
• Work within a dynamic 24/7 service across a range of shifts

• Provide high-quality, evidence-informed support to tāngata whai ora and whānau impacted by family and sexual harm
• Conduct assessments, identify risk factors, and support appropriate safety and support plans
• Use advanced communication and counselling skills in complex situations
• Provide guidance, coaching, and support to other advisors
• Build and maintain relationships with internal and external stakeholders and support services
• Recognise and address barriers affecting access to support, wellbeing, and outcomes
• Contribute to continuous improvement initiatives and promote best practice
• Maintain accurate records and ensure service delivery meets organisational, contractual, and professional standards
• Work within a dynamic 24/7 virtual health and social services organisation

• Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and escalation
• Work alongside tāngata whai ora to identify strengths, protective factors, and practical next steps
• Support individuals to access urgent services when needed
• Deliver culturally responsive, trauma informed support aligned with Te Tiriti o Waitangi
• Communicate with tāngata whai ora via phone, SMS, email, and online chat platforms
• Accurately document information using organisational IT systems
• Contribute to continuous quality improvement
• Uphold ethical and professional standards
• Work as part of a collaborative 24/7 shift team supporting National Telehealth Service initiatives

Mental Health & Addictions Advisor

• Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and appropriate escalation
• Work alongside service users to identify strengths, protective factors, and practical next steps
• Support individuals to access urgent services when needed
• Deliver culturally responsive, trauma informed support aligned with Te Tiriti o Waitangi
• Communicate with service users via phone, SMS, email, and online chat platforms
• Accurately document information using organisational IT systems
• Contribute to continuous quality improvement
• Uphold ethical and professional standards
• Work as part of a collaborative 24/7 shift team supporting National Telehealth Service offerings

• Work as part of a collaborative 24/7 shift team supporting essential National Telehealth Service programs
• Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and escalation
• Identify strengths, protective factors, and practical next steps with service users
• Support individuals to access urgent services when needed
• Deliver culturally responsive, trauma-informed support aligned with Te Tiriti o Waitangi
• Communicate with service users via phone, SMS, email, and online chat platforms
• Accurately document information using organisational IT systems
• Contribute to continuous quality improvement and uphold ethical and professional standards