Family & Sexual Harm Advisor

Whakarongorau Aotearoa // New Zealand Telehealth Services//

. Provide high-quality, evidence-informed support to tāngata whai ora and whānau impacted by family and sexual harm .

Posted 9/22/2026part-timeRemote • Auckland • New ZealandJuniorMid-Level💰 NZ$28 - NZ$31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing evidence-informed support to individuals and families affected by family and sexual harm, utilizing advanced communication and counselling skills. Committed to continuous improvement and maintaining high standards in service delivery within a dynamic 24/7 environment.

Highest-signal resume keywords

Counselling SkillsFamily Violence SupportTelehealth ExperienceSupervision or Coaching ExperienceCultural Competence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Risk AssessmentSafety PlanningEvidence-Informed SupportComplex Situation ManagementRecord Keeping

Soft Skills

Active ListeningStrong CommunicationEmpathyJudgementOrganisational Skills

Certifications & Qualifications

Tertiary Qualification in Counselling, Psychology, Social Work, or Related DisciplineWorking Towards Registration in Mental Health and Addictions

Industry Keywords

Family and Sexual Harm DynamicsContinuous ImprovementStakeholder Relationship ManagementDiverse Cultural Backgrounds24/7 Service Flexibility

About the role

Key responsibilities & impact

Provide high-quality, evidence-informed support to tāngata whai ora and whānau impacted by family and sexual harm
Conduct assessments, identify risk factors, and support appropriate safety and support plans
Use advanced communication and counselling skills in complex situations
Provide guidance, coaching, and support to other advisors
Build and maintain relationships with internal and external stakeholders and support services
Recognise and address barriers affecting access to support, wellbeing, and outcomes
Contribute to continuous improvement and promote best practice
Maintain accurate records and ensure service delivery meets organisational, contractual, and professional standards
Work within a dynamic 24/7 service

Requirements

What you’ll need

Relevant tertiary qualification (or working towards) in counselling, psychology, social work, psychotherapy, or a related discipline, or 2+ years’ experience supporting individuals impacted by family violence or sexual harm
Working towards registration with a relevant body within the Mental Health and Addictions field
Experience of supervision or coaching
Ideally, 6+ months experience working in Telehealth or a similar role, such as helplines, eTherapy, face-to-face counselling, or therapy
In-depth understanding of family and sexual harm dynamics
Strong communication, active listening, and counselling skills
Ability to exercise sound judgement and make informed decisions in complex situations
Experience managing sensitive and challenging conversations with professionalism and empathy
Strong planning and organisational skills, with ability to manage competing priorities
Ability to work effectively with people from diverse cultures and backgrounds
Commitment to learning, feedback, and continuous improvement
Flexibility to work a range of shifts in a 24/7 service; overnight and weekend availability highly regarded

Benefits

Comp & perks

Ongoing professional development and opportunities to grow your telehealth practice
Meaningful work supporting people through some of life's most challenging moments
Flexible hybrid working options, including working from home
Penal rates for eligible overnight, weekend, and public holiday shifts
Kaimahi benefits and retail discounts
Wellbeing support including EAP
Option to purchase additional leave