Mental Health & Addictions Advisor

Whakarongorau Aotearoa // New Zealand Telehealth Services//

. Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and appropriate escalation .

Posted 9/21/2026part-timeRemote • New ZealandMid-LevelSenior💰 NZ$28 - NZ$33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing mental health and addictions support, including assessment, risk identification, and culturally responsive interventions. Proficient in using digital communication platforms and maintaining documentation standards within clinical governance frameworks.

Highest-signal resume keywords

Mental Health SupportAddiction SupportTrauma Informed CareAssessment and Risk IdentificationCultural Responsiveness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AssessmentIntervention PlanningRisk IdentificationCrisis SupportDocumentation StandardsDigital Communication PlatformsClinical Governance FrameworksWellbeing Oriented PracticeValues-Based PracticeTelehealth Experience

Soft Skills

Strong Listening SkillsEffective CommunicationBuilding RapportProfessional ResilienceReflective Practice

Certifications & Qualifications

Level 4 Health and Wellbeing Qualification

Industry Keywords

Mental DistressAddiction ChallengesCultural EquityContinuous Quality ImprovementCollaborative Teamwork

About the role

Key responsibilities & impact

Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and appropriate escalation
Work alongside service users to identify strengths, protective factors, and practical next steps
Support individuals to access urgent services when needed
Deliver culturally responsive, trauma informed support aligned with Te Tiriti o Waitangi
Communicate with service users via phone, SMS, email, and online chat platforms
Accurately document information using organisational IT systems
Contribute to continuous quality improvement
Uphold ethical and professional standards
Work as part of a collaborative 24/7 shift team supporting National Telehealth Service offerings

Requirements

What you’ll need

Minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent)
Demonstrated experience working with people experiencing mental distress and addiction challenges
Experience providing assessment, brief emotional support, and risk identification
Experience supporting people to access urgent services when required
Understanding of trauma informed, wellbeing oriented, and values-based practice
Strong listening and communication skills with the ability to build rapport quickly in virtual environments
Sound assessment capability and decision making
Confidence using digital systems and communication platforms
Ability to work within established protocols, documentation standards, and clinical governance frameworks
Cultural responsiveness and commitment to equity
Professional resilience, accountability, and reflective practice
Flexibility to work a variety of shifts, including overnights, early mornings, and weekends
Availability to work 0.6–1 FTE, with shifts available between 10:30pm–11:00am
Ideally three to six months experience working in telehealth or a similar role

Benefits

Comp & perks

A supportive and collaborative working environment
Ongoing professional development and reflective practice opportunities
The opportunity to contribute to equitable wellbeing outcomes across Aotearoa
Meaningful mahi within a values led organisation
Opportunity for flexible/hybrid working
Access to kaimahi benefits and retail discounts