Mental Health & Addictions Advisor

Whakarongorau Aotearoa // New Zealand Telehealth Services//

. Work as part of a collaborative 24/7 shift team supporting essential National Telehealth Service programs .

Posted 9/21/2026part-timeRemote • New ZealandMid-LevelSenior💰 NZ$28 - NZ$33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mental health and addiction support, including assessment, risk identification, and culturally responsive practices. Proficient in using digital communication platforms and IT systems to document and manage service user interactions effectively.

Highest-signal resume keywords

Mental Health And Addiction SupportAssessment And Risk IdentificationCulturally Responsive PracticeDigital Communication PlatformsHealth And Wellbeing Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AssessmentInterventionSupport PlanningRisk IdentificationDocumentation StandardsDecision MakingCrisis SupportTrauma-Informed CareValues-Based PracticeQuality Improvement

Soft Skills

Strong Listening SkillsCommunication SkillsBuilding RapportProfessional ResilienceReflective Practice

Tools & Technologies

Organisational IT SystemsOnline Chat PlatformsSMS CommunicationEmail Communication

Certifications & Qualifications

Level 4 Health And Wellbeing Qualification

Industry Keywords

Telehealth ServiceMental DistressAddiction ChallengesCultural ResponsivenessClinical Governance

About the role

Key responsibilities & impact

Work as part of a collaborative 24/7 shift team supporting essential National Telehealth Service programs
Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and escalation
Identify strengths, protective factors, and practical next steps with service users
Support individuals to access urgent services when needed
Deliver culturally responsive, trauma-informed support aligned with Te Tiriti o Waitangi
Communicate with service users via phone, SMS, email, and online chat platforms
Accurately document information using organisational IT systems
Contribute to continuous quality improvement and uphold ethical and professional standards

Requirements

What you’ll need

Minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent)
Demonstrated experience working with people experiencing mental distress and addiction challenges
Experience providing assessment, brief emotional support, and risk identification
Experience supporting people to access urgent services when required
Understanding of trauma informed, wellbeing oriented, and values-based practice
Strong listening and communication skills with the ability to build rapport quickly in virtual environments
Sound assessment capability and decision making
Confidence using digital systems and communication platforms
Ability to work within established protocols, documentation standards, and clinical governance frameworks
Cultural responsiveness and commitment to equity
Professional resilience, accountability, and reflective practice
Flexibility to work a variety of shifts, including overnights, early mornings, and weekends
Availability to work 0.6–1 FTE, with shifts between 10:30pm–11:00am

Benefits

Comp & perks

A supportive and collaborative working environment
Ongoing professional development and reflective practice opportunities
The opportunity to contribute to equitable wellbeing outcomes across Aotearoa
Meaningful mahi within a values led organisation
Opportunity for flexible/hybrid working
Access to kaimahi benefits and retail discounts