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Mental Health Response Clinician – Crisis Team
Whakarongorau Aotearoa // New Zealand Telehealth Services//. Deliver high-quality mental health telephone triage using the UK triage tool .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Acute Mental Health settings, delivering high-quality mental health telephone triage and interventions. Proficient in risk assessment, documentation, and collaboration with various stakeholders while maintaining cultural competence and person-centered support.
Highest-signal resume keywords
Mental Health Telephone TriageRisk Assessment and ManagementISBAR Communication ModelCultural CompetenceRegistered with NZ Professional Registration Board
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Triage Process ToolsClinical GuidelinesDecision-Support ToolsDocumentation AccuracyIntervention Planning
Soft Skills
Effective CommunicationBuilding RapportCalm and Recovery-Focused SupportWorkload Management
Tools & Technologies
IT Systems
Certifications & Qualifications
Annual Practising Certificate
Industry Keywords
Acute Mental HealthCrisis TeamLiaison PsychiatryCommunity Mental HealthIn-Patient Mental Health
About the role
Key responsibilities & impact- Deliver high-quality mental health telephone triage using the UK triage tool
- Provide de-escalation interventions and support planning for callers
- Build rapport with service users and whānau and create support plans and referrals
- Collaborate with Police, Ambulance, crisis teams and frontline partners
- Ensure seamless handover, communication and outcomes using the ISBAR model
- Maintain accurate professional documentation
- Ensure consult documents reach the correct clinical team quickly
- Use clinical guidelines, decision-support tools and technology to support safe clinical practice
- Act as shift coordinator when required
Requirements
What you’ll need- 5+ years’ experience working in an Acute Mental Health setting, such as Crisis Team, liaison Psychiatry, Community MH, In-patient Mental Health or Triage team
- Registered with the NZ Professional Registration Board
- Hold a current Annual Practising Certificate
- Experience delivering triage and interventions within mental health settings via telephone
- Experience using tools as part of the triage process
- Experience working with suicide and risk, including effective risk assessment and management
- Ideally have had DAO experience
- Confident and competent using multiple IT systems
- Accurate documentation and responsible workload management
- Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning and telephone-based support
- Ability to build rapport quickly and deliver calm, recovery-focused, person-centred support
- Highly effective communication skills
- Strong cultural competence, with practical application of Te Tiriti o Waitangi and culturally safe practice
Benefits
Comp & perks- Work from home
- Supportive, values-led team
- Collaboration, reflection and continuous improvement
- Access exclusive discounts with Boost and Samsung
- Purchase up to two extra weeks of leave