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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Strategic Account Growth within B2B SaaS, with a strong focus on building relationships across diverse teams and managing complex stakeholder landscapes. Proven ability to develop compelling business cases and lead negotiations in regulated industries, particularly healthcare.
Highest-signal resume keywords
Account ManagementStrategic Account GrowthB2B SaaS ExperienceStakeholder ManagementHealthcare Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementBusiness Case DevelopmentAPI UnderstandingPricing NegotiationAccount PlanningForecastingCRM Activity ManagementTechnical Solution SellingTranscription ServicesMarket Insights Analysis
Soft Skills
Strong Communication SkillsDocumentation SkillsPresentation SkillsRelationship BuildingNavigating Ambiguity
Industry Keywords
B2B SaaSHealthcareRegulated IndustriesStakeholder LandscapeCommercial ProposalsGo-To-Market StrategyAccount Health MonitoringCross-SellingExecutive EngagementStrategic Expansion Plans
About the role
Key responsibilities & impact- Grow revenue from Whereby Embedded’s most important customers
- Own a focused portfolio of key accounts and build strategic expansion plans with clear targets
- Map customers’ parent companies, sister brands, regional entities and decision-makers
- Use existing relationships to secure introductions and bring new group companies and regions onto Whereby
- Build relationships across Product, Engineering, Operations, Procurement and executive teams
- Identify opportunities for value-added services, starting with transcription, and drive them to decisions
- Build customer business cases tied to outcomes such as clinician time saved, better documentation and improved patient experience
- Partner with Product and Engineering on pilots and rollouts
- Lead account renewals as opportunities to expand scope, extend terms and strengthen partnerships
- Shape pricing and commercial proposals and lead negotiations through signature
- Monitor account health and usage to identify growth signals and risks
- Bring strategic customer feedback into the product roadmap
- Share market and healthcare-group insights to shape go-to-market strategy
- Maintain accurate account plans, forecasts and CRM activity
- Report to the Chief Commercial Officer
- Collaborate with Sales, Customer Success, Marketing and ProdEng
Requirements
What you’ll need- Eligibility to work in the UK without sponsorship from Whereby
- 5+ years in Account Management, Strategic Account Management or a similar role in B2B SaaS
- Experience managing 6-figure contracts
- Proven track record of expanding existing accounts, ideally including cross-sell into sister companies, new regions or new product lines
- Experience selling technical solutions, ideally APIs or infrastructure products, to healthcare or other regulated industries
- Experience managing complex stakeholder landscapes across Product, Engineering, Legal and Procurement
- Strong documentation and presentation skills
- Ability to build compelling business cases for executive audiences
- Understanding of APIs and integrations sufficient to discuss them credibly with Product and Engineering teams
- Ability to map complex organisations and build strategic account growth plans
- Ability to lead commercial discussions on pricing, scope and terms
- Ability to navigate ambiguity and drive initiatives to completion
- Strong communication skills
- Bonus: Experience with healthcare groups operating across multiple countries or a background in new business sales
Benefits
Comp & perks- Up to 20% bonus, plus additional bonus for overachievement
- Unlimited holiday
- Flexible, hybrid working setup
- Home office budget
- Enhanced parental leave
- Equity
- Variable compensation that rewards expansion
- Career progression opportunities based on performance