Operations Manager, R&D Operations – AI Enablement

Whip Around

. Support the Director of Operations in keeping workflows, resources, and projects on track .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational workflows, implementing AI solutions, and analyzing data to drive business improvements. Proficient in stakeholder communication and cross-functional collaboration to ensure alignment between technical and operational needs.

Highest-signal resume keywords

AI EnablementOperational Data AnalysisSQL ProficiencyStakeholder ManagementR&D Metrics Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsAI Workflow DesignData ReportingProcess ImprovementGenerative AI ToolsPrompt DesignContext ManagementTesting and FeedbackSystem IntegrationOperational KPI Tracking

Soft Skills

Cross-Functional CollaborationCommunication SkillsProblem-SolvingTraining and SupportAdaptability

Tools & Technologies

BI ToolsSpreadsheetsReporting PlatformsClaudeAI Agents

Industry Keywords

Operations ManagementR&D OperationsData PrivacyCompliance ControlsAutomation Opportunities

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support the Director of Operations in keeping workflows, resources, and projects on track
Track and report operational KPIs, flag performance gaps, and help implement corrective actions
Help manage operational budgets, systems, and vendors
Identify, design, and implement practical AI opportunities
Support rollout and adoption of AI and automation tools through guides, training, and hands-on support
Identify and prioritize AI use cases tied to measurable outcomes
Deliver quick wins and establish repeatable processes for monitoring and improving AI solutions
Ensure AI tools and agents use accurate, current, and appropriate information
Maintain stakeholder communication so AI agents and workflows align with changing data and processes
Map and improve operational processes and identify automation opportunities
Support R&D and Engineering AI initiatives, reporting, and data quality
Document processes, tools, and standard operating procedures
Manage and monitor system integrations and coordinate AI agent requests
Develop and maintain R&D and Engineering metrics and reporting
Analyze development and work-management data for delivery, capacity, workflow health, and trends
Audit business and operational data for accuracy and resolve variances
Prepare monthly and quarterly analytics for the Director and senior leadership
Communicate findings to technical and non-technical audiences
Coordinate with the Director of Operations and other Operations Managers
Provide documentation, support, and training for internal users
Maintain responsible-use, data privacy, quality, security, and compliance controls
Identify and escalate operational risks

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Analytics, Information Systems, Technology, or a related field, or equivalent practical experience
3+ years of experience in business operations, R&D or engineering operations, analytics, business systems, program management, AI enablement, or a related field
Hands-on experience using generative AI tools to create or improve business workflows, reporting, analysis, or internal processes
Experience working cross-functionally with technical teams and translating operational needs into practical solutions
Experience working with operational data and using it to produce meaningful reporting, recommendations, or process improvements
Experience partnering with Engineering and R&D stakeholders
Experience developing and maintaining R&D metrics and reporting
Experience analyzing operational and development data
Comfortable using SQL, spreadsheets, reporting platforms, or BI tools
Experience building, configuring, training, testing, and refining AI agents or AI-assisted workflows
Strong working knowledge of Claude
Ability to evaluate AI-generated outputs for accuracy, usefulness, consistency, and source-context appropriateness
Experience with prompt design, context management, source-data refinement, testing, and feedback
Understanding of hallucination risk and approaches to improve AI output reliability
Experience designing AI workflows with human review or approval
Experience working with software engineering, product, technical, or R&D teams
Ability to translate between technical and non-technical stakeholders
Strong stakeholder-management skills
Familiarity with systems, tools, and business processes
Occasional early or late calls to overlap with New Zealand colleagues

Benefits

Comp & perks

Unlimited PTO: Use your paid time off when you need it
Subsidized medical plans
401(k) matching
Paid parental leave
Caregiver support
Professional development plans and resources
Minimal travel
Remote work arrangement