Whip Around

Operations

• Support the Director of Operations in keeping workflows, resources, and projects on track
• Track and report operational KPIs, flag performance gaps, and help implement corrective actions
• Help manage operational budgets, systems, and vendors
• Identify, design, and implement practical AI opportunities
• Support rollout and adoption of AI and automation tools through guides, training, and hands-on support
• Identify and prioritize AI use cases tied to measurable outcomes
• Deliver quick wins and establish repeatable processes for monitoring and improving AI solutions
• Ensure AI tools and agents use accurate, current, and appropriate information
• Maintain stakeholder communication so AI agents and workflows align with changing data and processes
• Map and improve operational processes and identify automation opportunities
• Support R&D and Engineering AI initiatives, reporting, and data quality
• Document processes, tools, and standard operating procedures
• Manage and monitor system integrations and coordinate AI agent requests
• Develop and maintain R&D and Engineering metrics and reporting
• Analyze development and work-management data for delivery, capacity, workflow health, and trends
• Audit business and operational data for accuracy and resolve variances
• Prepare monthly and quarterly analytics for the Director and senior leadership
• Communicate findings to technical and non-technical audiences
• Coordinate with the Director of Operations and other Operations Managers
• Provide documentation, support, and training for internal users
• Maintain responsible-use, data privacy, quality, security, and compliance controls
• Identify and escalate operational risks

Operations Manager, R&D Operations – AI Enablement