Sales Manager

WHIP

. Lead driver onboarding and sales outreach team .

Posted 10/31/2026full-timeRemote • MexicoMid-LevelSenior💰 $700 - $900 per weekWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills while effectively overseeing driver onboarding and sales outreach processes. Proficient in tracking productivity metrics and ensuring operational efficiency in a fast-paced environment.

Highest-signal resume keywords

Sales ExperienceTeam LeadershipCRM Systems ProficiencyAnalytical SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingAccount ManagementOperational EfficiencyProductivity TrackingDecision-MakingWorkflow ManagementVehicle LogisticsDriver OrientationKPI MonitoringCredit Card Authorization

Soft Skills

Strong Communication SkillsHighly OrganizedSelf-MotivatedCalm Under PressureAdaptable

Tools & Technologies

CRM PlatformsSpreadsheetsWorkflow Management Tools

Industry Keywords

Rideshare PlatformsDriver OnboardingSales OutreachOperational ImprovementsCompliance

About the role

Key responsibilities & impact

Lead driver onboarding and sales outreach team
Call, text, and email newly approved drivers to schedule vehicle pickups and drive conversion
Conduct introductory calls explaining DriveWhip benefits and guiding drivers through next steps
Assist drivers with credit card authorization forms and deposits
Send and manage weekly rental invoices and upfront deposit payments
Follow up with inactive and unbooked leads to maximize approved-driver conversion
Schedule vehicle pickups, assign VINs, and confirm logistics
Lead driver orientation sessions covering policies, procedures, and expectations
Monitor late rentals and no-shows
Manage win-back campaigns for inactive drivers
Partner with Applications to verify onboarding documents and driver eligibility
Escalate eligibility concerns, discrepancies, and high-risk applications
Support driver issues involving mechanical problems, towing, or policy questions
Monitor agent productivity, workflow completion, outreach, and conversion output
Track team KPIs and lead progression
Identify bottlenecks, quality concerns, and operational inefficiencies
Provide day-to-day guidance, coaching, and support to team members
Reinforce accountability and adherence to company SOPs
Maintain reporting, notes, and tracking in internal systems and CRM platforms
Coordinate with Applications, Compliance, HR, and Fleet Operations
Assist with operational improvements and process enhancements
Adapt to changing workflows, policies, and priorities

Requirements

What you’ll need

3+ years of experience in sales, account management, onboarding, or operations
Previous leadership, supervisory, or team lead experience preferred
Experience working in high-volume, process-driven environments
Strong analytical and decision-making skills
Experience tracking productivity metrics and team performance
Comfortable reviewing sensitive information and making judgment-based decisions
Experience using CRM systems, spreadsheets, and workflow management tools
Familiarity with rideshare platforms (Uber, Lyft) is a bonus
Fluent or highly proficient in English
Strong verbal and written communication skills
Strong leadership and team management skills
Highly organized with exceptional attention to detail
Ability to balance personal sales workload with supervisory responsibilities
Process-oriented with a focus on accountability and operational efficiency
Self-motivated, proactive, and dependable
Calm under pressure and capable of managing competing priorities
Adaptable and flexible within a fast-moving startup environment
Ability to sit and use typical desktop computing workspace equipment for extended periods
Manual dexterity to operate a typical desktop computing workstation
Ability to lift and carry up to 15 pounds, if required

Benefits

Comp & perks

Mission-driven startup changing the way gig workers get on the road
Opportunity for growth in a rapidly expanding company
Supportive and collaborative team environment
Remote workspace environment
Reasonable accommodations for qualified individuals with disabilities