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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities by effectively running customer projects from scoping to launch, while owning customer relationships and driving retention and expansion metrics. Proficient in building workflows and automations independently, with a strategic mindset focused on connecting product usage to business outcomes.
Highest-signal resume keywords
Project ManagementCustomer Relationship ManagementWorkflow AutomationRetention Metrics OwnershipFluent English Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementWorkflow AutomationAI Agent DevelopmentCustomer Success MetricsPerformance Target Tracking
Soft Skills
Strong Communication SkillsProactive Problem SolvingCuriosityCoachabilitySelf-Direction
Tools & Technologies
WhippyTempWorksAvionteAqoreCrelateBullhorn
Industry Keywords
Staffing IndustryCustomer SuccessRevenue RetentionBusiness OutcomesExpansion Opportunities
About the role
Key responsibilities & impact- Run customer projects end to end from scoping and planning through launch and results
- Define timelines, owners, follow-through, and mutual success plans
- Prepare customer calls, agendas, written recaps, and alignment materials
- Own customer relationships from onboarding through renewal and expansion
- Build workflows, AI agents, and automations in Whippy without waiting on engineering
- Learn the product and staffing-industry workflows quickly through coaching and hands-on work
- Proactively contact customers, identify issues, and prevent escalations
- Own gross and net revenue retention and work toward performance targets
- Connect product usage to customer business outcomes and report value metrics
- Identify expansion opportunities and pass qualified leads to sales
- Turn customer wins into case studies, references, and testimonials
- Advise customers toward work that will improve their business outcomes
- Relay customer feedback to product, sales, and engineering
- Experiment, iterate, and document improvements
- Report directly to the Head of Customer Success and work with a six-person customer success team
Requirements
What you’ll need- 0–1 years of experience; new graduates are welcome
- Based in Latin America or the United States
- Fluent written and spoken English
- Able to work Eastern hours, starting at 8am ET
- Strong written and verbal communication skills
- Fast, proactive, curious, coachable, and self-directed
- Comfortable learning technical tools and building workflows, AI agents, and automations without engineering support
- Strategic and commercial mindset, including comfort owning retention and expansion metrics
- STEM, engineering, or technical degree, or evidence of entrepreneurial experience is valued; not explicitly required
- Project management experience from school, internships, jobs, or job sites is a plus
- Experience in staffing or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus
- Ability to manage customer projects with deadlines and stakeholders
Benefits
Comp & perks- Monthly performance bonuses
- Variable compensation tied to results
- Coaching and support from the Head of Customer Success
- Hands-on training and shadowing
- Professional growth and learning opportunities
- Remote work
- Flexible ownership-oriented work environment