Whippy

Operations

• Build candidate lists in Sales Navigator and Juicebox for open roles
• Message candidates from the CEO's LinkedIn account using his voice
• Handle candidate replies and route interested candidates to screening calls or Looms
• Maintain Ashby, schedule interviews and reference calls, and follow up with interviewers for feedback
• Send a weekly recruiting funnel covering sent, accepted, replied, screened, and hired candidates
• Monitor Stripe for failed payments and overdue invoices
• Follow up on overdue payments and reconcile checks
• Process upgrades, downgrades, and churn across Stripe, HubSpot, and internal tools
• Keep HubSpot records accurate and aligned with customer contracts, usage, and payments
• Handle Deel onboarding and offboarding, travel and dinner bookings, and vendor-list maintenance
• Grow into partner administration, process documentation, and additional operational projects

Operations Associate – LATAM

• Own revenue operations, including billing, collections, payments, quote-to-cash, sales operations, commission calculations, deal desk support, HubSpot setup, and account changes
• Manage contracts using company templates, including order forms, MSAs, NDAs, and partner agreements
• Manage vendors and SaaS, including renewals, usage audits, seat counts, and costs
• Administer partner revenue sharing, payments, records, pipeline, and co-marketing logistics
• Run recruiting operations for open roles except final interviews
• Manage sourcing, outreach, scheduling, Ashby pipeline, offers, Deel, onboarding, offboarding, PTO, expenses, and review cadence
• Hire and manage an Operations Associate
• Document processes so junior employees can run them
• Own enterprise security and data review materials and SOC 2 readiness
• Manage access control, offboarding security, and tooling to prevent financial or data leakage
• Progress toward operating cadence, partner strategy and enablement, pricing and deal modeling, and industry expansion research
• Reconcile systems, eliminate overdue invoices, and transition operational ownership away from the CEO

Operations Associate – LATAM

Head of Operations