Associate Customer Success Manager

Whippy

. Own a book of business end to end from onboarding through renewal and expansion .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer relationship management skills, with a focus on onboarding, retention, and expansion. Possesses a technical background in SaaS, APIs, or webhooks, and the ability to build solutions that drive business value.

Highest-signal resume keywords

Customer Relationship ManagementSaaS ExperienceTechnical Problem SolvingCommunication SkillsStaffing Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaSAPIsWebhooksAutomationWorkflow BuildingData ReportingMetrics AnalysisCustomer Success StrategiesTechnical TroubleshootingBusiness Value Assessment

Soft Skills

Strong CommunicationOrganizational SkillsInitiativeCalm Under PressureStrategic Mindset

Tools & Technologies

TempWorksAvionteAqoreZenopleCrelateBullhorn

Industry Keywords

Customer SuccessRetentionExpansionOnboardingAccount Management

About the role

Key responsibilities & impact

Own a book of business end to end from onboarding through renewal and expansion
Serve as the single point of contact and trusted advisor for customers
Run proactive account cadences with prepared calls, clear agendas, mutual success plans, and follow-through
Master Whippy’s communication, automation, and AI-agent products and understand customers’ staffing businesses
Build workflows, AI agents, and automations to solve customer problems
Shadow calls, receive coaching, and take on increasing ownership
Proactively contact customers and get ahead of problems before escalation
Own gross and net revenue retention and meet performance targets
Tie product usage to customer business outcomes and report value through relevant metrics
Identify expansion signals and hand warm leads to sales
Turn customer wins into case studies, references, and testimonials
Advise customers toward work that will produce business value
Advocate for customer needs with product, sales, and engineering
Experiment, iterate, and document learnings
Report directly to the Head of Customer Success and collaborate with a six-person customer success team

Requirements

What you’ll need

0-1 years of experience; new grads are welcome
STEM or technical degree, or demonstrated entrepreneurial experience such as starting, building, or running something
Customer-facing internships or jobs are a plus
Comfortable becoming technical and building useful solutions with tools
Strategic and commercial mindset, including pricing awareness and ownership of retention and expansion opportunities
Strong written and verbal English communication
Based in Latin America or the US
Able to work Eastern hours, starting at 8am ET
Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus
Ability to work independently, stay organized, take initiative, and remain calm under pressure
Required technical background application question: STEM degree or direct professional SaaS experience with APIs or webhooks
Required application responses demonstrating experience supporting a product, tool, or system and troubleshooting integrations
Required Loom video demonstrating communication, a customer story, a technical explanation, and motivation for Whippy

Benefits

Comp & perks

Monthly performance bonuses
Variable compensation tied to results
Coaching and support from the Head of Customer Success
Hands-on coaching and shadowing opportunities
Rapid growth and learning opportunities
No bureaucracy and encouragement of fresh ideas, feedback, and experimentation