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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates the ability to design and build workflows, AI voice and text agents, and automations while effectively communicating with customers and translating technical requirements into actionable solutions. Possesses a strategic mindset focused on customer retention and expansion metrics, with a strong emphasis on proactive problem-solving and collaboration.
Highest-signal resume keywords
Workflow DesignCustomer CommunicationRetention Metrics OwnershipAI Tools FamiliarityTechnical Solution Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow AutomationData SynchronizationTechnical Requirement ScopingSolution TestingPerformance Metrics Reporting
Soft Skills
Clear CommunicationProactive Problem SolvingFast LearnerCuriosityOrganizational Skills
Tools & Technologies
TempWorksAvionteAqoreZenopleCrelateBullhorn
Industry Keywords
Customer SuccessTechnical AdvisorOnboardingRenewalExpansion
About the role
Key responsibilities & impact- Design and build Whippy workflows, AI voice and text agents, automations, and data synchronizations without engineering
- Scope technical requirements with customers and translate them into working solutions
- Test and verify every solution component before launch
- Own customers after go-live through onboarding, renewal, and expansion
- Serve as the single point of contact and trusted technical advisor
- Learn through shadowing, coaching, and progressively increasing ownership
- Proactively contact customers to identify and prevent problems
- Own gross and net revenue retention and work toward performance targets
- Connect product usage to customer business outcomes and report value using relevant metrics
- Identify expansion signals and hand warm leads to sales
- Turn customer wins into case studies, references, and testimonials
- Advise customers toward high-value work and away from ineffective work
- Advocate for customer needs with product, sales, and engineering
- Experiment, iterate, and document learnings
- Report directly to the Head of Customer Success and work with the six-person customer success team
Requirements
What you’ll need- 0–1 years of experience; new graduates welcome
- STEM, engineering, or technical degree, or evidence of entrepreneurial activity such as starting, building, or running something
- Comfortable working with technical tools and building solutions without necessarily coding
- Strong written and spoken English
- Able to work Eastern hours, starting at 8am ET
- Clear communication and proactive overcommunication with customers, teammates, and manager
- Fast learner; curious, coachable, low-ego, self-directed, organized, and calm under pressure
- Strategic and commercial mindset, including pricing awareness and comfort owning retention and expansion metrics
- Side projects involving software, automations, or AI tools are a plus
- Staffing industry experience or experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus
Benefits
Comp & perks- Monthly performance bonuses
- Variable compensation tied to results
- Coaching and support from experienced teammates
- Hands-on learning and professional development through shadowing and coaching
- Remote work arrangement