Customer Project Manager

Whippy

. Run customer projects end to end, including scope, planning, timelines, owners, and follow-through through launch and results .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer projects end to end, ensuring alignment between customers and internal teams while driving revenue retention and expansion. Proficient in leveraging product knowledge to create workflows and automations that deliver measurable business value.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementRevenue RetentionStrategic MindsetFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementWorkflow AutomationAI Agent DevelopmentCustomer Metrics ReportingTechnical Learning

Soft Skills

Strong Communication SkillsProactive Problem SolvingCuriosityCoachabilitySelf-Direction

Tools & Technologies

TempWorksAvionteAqoreZenopleCrelateBullhorn

Industry Keywords

Customer SuccessStakeholder ManagementRetention RisksExpansion OpportunitiesStaffing Industry

About the role

Key responsibilities & impact

Run customer projects end to end, including scope, planning, timelines, owners, and follow-through through launch and results
Keep customers and internal teams aligned through prepared calls, clear agendas, written recaps, and mutual success plans
Own customer relationships from onboarding through renewal and expansion
Master Whippy's products to build workflows, AI agents, and automations without waiting on engineering
Manage multiple customers and projects simultaneously and prioritize by impact
Proactively contact customers, identify issues early, and prevent escalations
Own gross and net revenue retention and meet or exceed targets
Connect product usage to business outcomes and report value using customer-relevant metrics
Identify expansion signals and provide warm leads to sales
Turn customer wins into case studies, references, and testimonials
Advise customers toward work that will produce business value
Advocate for customer needs with product, sales, and engineering
Experiment, iterate, and document learnings
Report directly to the Head of Customer Success and work alongside a six-person customer success team

Requirements

What you’ll need

2–5 years managing projects with real deadlines and real stakeholders, ideally customer-facing
Software experience is a plus; project management experience in construction, engineering, operations, or similar fields is welcome
Comfortable getting technical; ability to learn tools, systems, integrations, and processes
Strategic and commercial mindset, including pricing awareness and understanding retention and expansion risks and opportunities
Strong written and verbal communication skills
Fast, proactive, curious, coachable, low-ego, and self-directed
Ability to manage multiple customers and projects simultaneously and prioritize based on impact
Based in Latin America or the US
Fluent written and spoken English
Able to work Eastern hours, starting at 8am ET
Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn
Must complete a take-home assignment and presentation during the hiring process
Must submit a Loom video of up to 5 minutes as part of the application

Benefits

Comp & perks

Monthly performance bonuses
Variable compensation tied to results
Coaching and support from the Head of Customer Success
Tools and data to support performance
Growth and learning opportunities
Flexible remote work arrangement
Opportunity to work with a fast-growing AI software company
Professional development through experimentation, feedback, and coaching