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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on onboarding, retention, and expansion strategies while effectively communicating with clients. Proficient in leveraging customer feedback and product usage metrics to drive business outcomes and enhance customer satisfaction.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementRevenue RetentionStrategic MindsetTechnical Background
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer-Facing ExperienceAutomation WorkflowsAPIsWebhooksPerformance MetricsBusiness OutcomesProject ManagementTechnical SaaS ProductsOnboarding ProcessesExpansion Strategies
Soft Skills
Strong CommunicationProactive Problem SolvingOrganizational SkillsCalm Under PressureSelf-Directed
Tools & Technologies
TempWorksAvionteAqore/ZenopleCrelateBullhorn
Industry Keywords
Customer FeedbackCase StudiesRevenue GrowthCustomer RetentionSaaS
About the role
Key responsibilities & impact- Own a book of business end to end from onboarding through renewal and expansion
- Serve as the single point of contact and trusted advisor for customers
- Run proactive account cadences with prepared calls, clear agendas, mutual success plans, and follow-through
- Master Whippy’s products and customers’ businesses to build workflows, AI agents, and automations
- Manage multiple customers and projects, prioritizing based on impact
- Proactively contact customers and resolve issues before escalation
- Own gross and net revenue retention and meet performance targets
- Connect product usage to business outcomes and report value using customer-relevant metrics
- Identify expansion signals and hand warm leads to sales
- Turn customer wins into case studies, references, and testimonials
- Provide honest strategic advice and advocate for customers internally
- Share customer feedback with product, sales, and engineering
- Experiment, iterate, and document learnings
- Work alongside a six-person customer success team and report directly to the Head of Customer Success
Requirements
What you’ll need- 2–5 years of experience in a customer-facing role, such as customer success or account management, at a technical SaaS product
- Fluent written and spoken English
- Able to work Eastern hours, starting at 8am ET
- Based in Latin America or the United States
- Comfortable getting technical; coding is not required
- Strategic and commercial mindset, including pricing awareness and ownership of retention and expansion opportunities
- Self-directed, organized, proactive, and calm under pressure
- Strong written and verbal communication
- Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn
- Technical background involving APIs, webhooks, automation workflows, or a STEM degree, as reflected in the application questions
Benefits
Comp & perks- Monthly performance bonuses
- Variable compensation tied to results
- Support, coaching, tools, and data
- Growth and learning opportunities
- Remote work
- Flexible, outcome-focused work environment