Enterprise Customer Project Manager

Whippy

. Run every customer project end to end from scope and planning through launch and results .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer projects from initiation to completion, with a strong focus on customer retention and expansion. Proficient in building workflows and automations, leveraging technical skills to drive customer success and deliver measurable business outcomes.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementWorkflow AutomationTechnical Proficiency with APIsStrategic Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementWorkflow AutomationAPIsWebhooksCustomer Success MetricsTechnical CommunicationData AnalysisCustomer OnboardingRevenue RetentionRisk Management

Soft Skills

ProactiveOrganizedCalm Under PressureStrong CommunicationSelf-Directed

Tools & Technologies

ZapierMakeTempWorksAvionteAqoreZenopleCrelateBullhorn

Certifications & Qualifications

STEM Degree

Industry Keywords

Customer SuccessEnterprise CustomersMulti-Stakeholder ProjectsRetention StrategiesExpansion Opportunities

About the role

Key responsibilities & impact

Run every customer project end to end from scope and planning through launch and results
Define timelines, owners, follow-through, and mutual success plans
Prepare customer calls, set clear agendas, and provide written recaps
Own a book of enterprise customers from onboarding through renewal and expansion
Build customer workflows, AI agents, and automations using Whippy products
Manage relationships across executives, recruiters, and operations teams
Proactively contact customers, identify risks, and prevent escalations
Own gross and net revenue retention targets
Tie product usage to customer business outcomes and report value using relevant metrics
Identify expansion signals and hand warm leads to sales
Convert customer wins into case studies, references, and testimonials
Advise customers on priorities and steer them toward high-value work
Advocate for customer needs with product, sales, and engineering
Experiment, iterate, and document learnings
Report directly to the Head of Customer Success and work alongside a six-person customer success team

Requirements

What you’ll need

5+ years managing complex, multi-stakeholder projects with real deadlines, ideally customer-facing
Experience in software, construction, engineering, operations, or similar fields
Comfortable getting technical; ability to master products and build workflows, AI agents, and automations without waiting on engineering
Strategic and commercial mindset, including pricing awareness and understanding retention and expansion risks and opportunities
Strong written and spoken English
Ability to work Eastern hours, starting at 8am ET
Based in Latin America or the US
Self-directed, organized, proactive, calm under pressure, and comfortable owning customer accounts
Experience in staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus
STEM degree or professional experience working directly with APIs or webhooks, as required by the application form
Technical background involving APIs, webhooks, automation workflows such as Zapier or Make, or a STEM degree, as addressed in the application form
Ability to complete a take-home technical and strategic assignment and present it
Required Loom video demonstrating communication, project experience, technical explanation, and motivation

Benefits

Comp & perks

Monthly performance bonuses
Variable compensation tied to results
Support, coaching, tools, and data from the Head of Customer Success
Massive growth and learning opportunities
Professional development through coaching and feedback
Remote work arrangement