FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise customer relationships, driving revenue retention, and leveraging technical SaaS products to enhance customer workflows and outcomes. Proficient in strategic account management, communication, and collaboration across multiple stakeholders.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementTechnical SaaS Product KnowledgeRevenue Retention StrategiesFluent English Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer Success ManagementTechnical Product ConfigurationWorkflow AutomationAI Agent DevelopmentMetrics ReportingRevenue RetentionExpansion ManagementAPI ExperienceWebhooks Experience
Soft Skills
ProactiveSelf-DirectedOrganizedCalm Under PressureStrong Communication
Tools & Technologies
TempWorksAvionteAqore/ZenopleCrelateBullhorn
Certifications & Qualifications
STEM Degree
Industry Keywords
Enterprise CustomersOnboardingRenewalExpansionCustomer Workflows
About the role
Key responsibilities & impact- Own a book of enterprise customers end to end from onboarding through renewal and expansion
- Serve as the single point of contact and trusted advisor for assigned accounts
- Run proactive account cadences with prepared calls, agendas, mutual success plans, and follow-through
- Master Whippy’s communication, automation, and AI agent products and build customer workflows, AI agents, and automations
- Manage relationships across executives, recruiters, and operations teams
- Own gross and net revenue retention targets
- Tie product usage to customer business outcomes and report value through relevant metrics
- Identify expansion signals and provide qualified leads to sales
- Turn customer wins into case studies, references, and testimonials
- Advise customers on effective solutions and steer them away from low-value work
- Advocate for customer needs with product, sales, and engineering
- Experiment, iterate, and document learnings
- Report directly to the Head of Customer Success and work alongside a six-person customer success team
Requirements
What you’ll need- 5+ years in customer success or account management at a technical SaaS product
- Experience owning large accounts with multiple stakeholders and significant revenue responsibility
- Fluent written and spoken English
- Ability to work Eastern hours, starting at 8am ET
- Comfortable learning and configuring technical products, workflows, AI agents, and automations
- Strategic and commercial orientation, including pricing awareness and retention and expansion management
- Strong written and verbal communication
- Proactive, self-directed, organized, and calm under pressure
- Experience with staffing industry or TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus
- STEM degree or professional experience working directly with APIs or webhooks, as requested in the application form
Benefits
Comp & perks- Variable compensation and monthly performance bonuses
- Coaching and support from the Head of Customer Success
- Tools and data to support performance
- Growth and learning opportunities
- High autonomy and entrepreneurial environment
- Professional development through experimentation, feedback, and coaching
- Remote work arrangement