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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and implementation for technical SaaS products, with a focus on driving measurable outcomes and managing multi-stakeholder relationships. Proficient in utilizing automation workflows, APIs, and integrations to enhance customer success and retention.
Highest-signal resume keywords
Customer OnboardingImplementation ManagementTechnical SaaS Product ExperienceStrong Communication SkillsRevenue Retention
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ImplementationOnboardingAutomation WorkflowsAPIsWebhooksCustomer Data ManagementPerformance Target ManagementMetrics ReportingComplex RolloutsStrategic Orientation
Soft Skills
Proactive Problem-SolvingOrganizational SkillsCalm Under PressureIndependent WorkOvercommunication
Tools & Technologies
ATS IntegrationCustomer Success SoftwareTempWorksAvionteAqore/ZenopleCrelateBullhorn
Certifications & Qualifications
STEM Degree
Industry Keywords
Customer SuccessSaaSStaffing IndustryMulti-Location CustomersRetention Opportunities
About the role
Key responsibilities & impact- Lead customer onboarding and implementation end to end, including kickoff, ATS integration, configuration, training, and launch
- Drive customers to their first measurable outcome quickly
- Build workflows, AI agents, and automations that expand customer results
- Remain the single point of contact and trusted advisor after launch through renewal and expansion
- Maintain proactive customer cadences, prepared calls, clear agendas, and mutual success plans
- Manage multi-stakeholder relationships with executives, recruiters, and operations teams
- Own gross and net revenue retention and work toward performance targets
- Connect product usage to business outcomes and report value using customer-relevant metrics
- Identify expansion signals and hand warm leads to sales
- Turn customer wins into case studies, references, and testimonials
- Advise customers toward high-impact work and away from low-value initiatives
- Advocate for customers with product, sales, and engineering teams
- Experiment, iterate, and document learnings
- Report directly to the Head of Customer Success and work alongside a six-person customer success team
Requirements
What you’ll need- 5+ years of experience in implementation, onboarding, or professional services at a technical SaaS product
- Experience leading complex rollouts for large, multi-location customers
- Fluent written and spoken English
- Ability to work Eastern hours, starting at 8am ET
- Based in Latin America or the US
- Comfortable working with technical SaaS products, integrations, APIs, webhooks, automation workflows, and customer data
- Strategic and commercial orientation, including pricing awareness and ownership of retention and expansion opportunities
- Strong written and verbal communication with proactive overcommunication
- Ability to work independently, stay organized, and manage a customer book
- Calm under pressure and proactive in problem-solving
- Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn
- STEM degree OR professional experience working directly with APIs or webhooks, as reflected in the required application question
Benefits
Comp & perks- Monthly performance bonuses
- Variable compensation tied to results
- Support, coaching, tools, and data from the Head of Customer Success
- Growth and learning opportunities
- Professional development through coaching and experimentation
- Remote work arrangement
- Flexible ownership of work focused on outcomes rather than hours