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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and building customer solutions, including workflows, AI voice and text agents, and automations, while effectively managing multi-stakeholder relationships and driving customer retention and expansion.
Highest-signal resume keywords
Solutions EngineeringCustomer Success ManagementWorkflow AutomationTechnical ConsultingRetention Strategy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow DesignAI Voice AgentsAI Text AgentsAutomation DevelopmentData SyncsAPI ExperienceWebhook Experience
Soft Skills
Clear CommunicationProactive Problem SolvingSelf-DirectedOrganizedCalm Under Pressure
Tools & Technologies
TempWorksAvionteAqore/ZenopleCrelateBullhorn
Certifications & Qualifications
STEM Degree
Industry Keywords
Customer SolutionsTechnical RolloutsRevenue RetentionBusiness OutcomesCustomer Advocacy
About the role
Key responsibilities & impact- Design and build customer solutions in Whippy, including workflows, AI voice and text agents, automations, and ATS data syncs
- Scope technical requirements with customers and translate them into working builds
- Test and verify every component before going live
- Own customers after go-live from onboarding through renewal and expansion
- Serve as the single point of contact and trusted technical advisor
- Manage multi-stakeholder relationships with executives, recruiters, and operations teams
- Proactively contact customers to identify and resolve issues before escalation
- Own gross and net revenue retention and meet or exceed targets
- Connect product usage to business outcomes and report customer value through relevant metrics
- Identify expansion signals and hand warm leads to sales
- Turn customer wins into case studies, references, and testimonials
- Advocate for customers with product, sales, and engineering
- Experiment, iterate, and document learnings
- Report directly to the Head of Customer Success and work alongside a six-person customer success team
Requirements
What you’ll need- 5+ years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role
- Experience leading complex technical rollouts for large customers
- Comfortable building workflows, AI voice and text agents, automations, and data syncs without engineering
- Comfortable with technical concepts and learning how tools work; coding is not required
- Strategic and commercial mindset, including pricing awareness and ownership of retention and expansion opportunities
- Strong written and spoken English
- Based in Latin America or the US
- Able to work Eastern hours, starting at 8am ET
- Clear communication and proactive expectation-setting
- Self-directed, organized, calm under pressure, curious, coachable, and low-ego
- Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn
- STEM degree or professional experience directly working with APIs or webhooks, as indicated in the application form
Benefits
Comp & perks- Monthly performance bonuses
- Variable compensation tied to results
- Support, coaching, tools, and data from the Head of Customer Success
- Professional growth and learning opportunities
- Remote work arrangement
- Flexible, outcome-focused work environment