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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and implementation for technical SaaS products, with a focus on driving measurable outcomes and managing customer relationships. Proficient in building workflows and automations while advocating for customer needs across teams.
Highest-signal resume keywords
Customer OnboardingImplementation ManagementCustomer Success StrategyTechnical SaaS ExperienceStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow BuildingAI Agent DevelopmentAutomation ConfigurationCustomer Metrics ReportingAPI ExperienceWebhook Experience
Soft Skills
Proactive Problem SolvingCuriosityCoachabilityOrganizationLow Ego
Tools & Technologies
TempWorksAvionteAqore/ZenopleCrelateBullhorn
Certifications & Qualifications
STEM Degree
Industry Keywords
SaaSCustomer SuccessImplementationOnboardingRetentionExpansion
About the role
Key responsibilities & impact- Lead customer onboarding and implementation end to end, including kickoff, ATS integration, configuration, training, and launch
- Drive customers to their first measurable outcome quickly
- Build workflows, AI agents, and automations that expand customer results
- Remain the single point of contact and trusted advisor through renewal and expansion
- Manage multiple customers and projects, prioritizing by impact
- Proactively contact customers, identify issues, and prevent escalations
- Own gross and net revenue retention targets
- Connect product usage to business outcomes and report value using customer-relevant metrics
- Identify expansion signals and hand warm leads to sales
- Turn customer wins into case studies, references, and testimonials
- Advocate for customer needs with product, sales, and engineering
- Experiment, iterate, and document learnings
- Report directly to the Head of Customer Success and work alongside a six-person customer success team
Requirements
What you’ll need- 2–5 years of experience in implementation, onboarding, or professional services at a technical SaaS product
- Fluent written and spoken English
- Able to work Eastern hours, starting at 8am ET
- Based in Latin America or the United States
- Comfortable learning and configuring technical products; coding is not required
- Strategic and commercial mindset, including pricing awareness and retention/expansion risk awareness
- Strong written and verbal communication
- Fast, proactive, curious, coachable, low-ego, self-directed, and organized
- Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn
- STEM degree OR professional experience working directly with APIs or webhooks, as stated in the required application question
Benefits
Comp & perks- Monthly performance bonuses
- Variable compensation tied to results
- Support, coaching, tools, and data
- Massive growth and learning opportunities
- Professional development through hands-on ownership and experimentation