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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer onboarding and implementation skills, with a focus on achieving measurable outcomes and maintaining proactive communication. Capable of building workflows and automations while providing strategic advice to enhance customer success.
Highest-signal resume keywords
Customer OnboardingWorkflow AutomationCustomer CommunicationRevenue RetentionTechnical Comfort
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessImplementationATS IntegrationTrainingMetrics ReportingCase Study DevelopmentSoftware Setup
Soft Skills
Clear CommunicationProactiveCuriousOrganizedCalm Under Pressure
Tools & Technologies
TempWorksAvionteAqoreZenopleCrelateBullhorn
Industry Keywords
Staffing IndustryCustomer ExperienceEntrepreneurial ExperienceTechnical Degree
About the role
Key responsibilities & impact- Lead customer onboarding and implementation end to end, including kickoff, ATS integration, configuration, training, and launch
- Help customers achieve their first measurable outcome quickly
- Build workflows, AI agents, and automations that increase customer results
- Remain the customer’s single point of contact and trusted advisor through renewal and expansion
- Maintain proactive customer calls, clear agendas, and mutual success plans
- Learn through call shadowing and coaching, progressively taking on more ownership
- Proactively contact customers, ask questions, and prevent issues from becoming escalations
- Own gross and net revenue retention and beat performance targets
- Connect product usage to business outcomes and report value using customer-relevant metrics
- Identify expansion signals and provide warm leads to sales
- Turn customer wins into case studies, references, and testimonials
- Advise customers toward work that will improve their business outcomes
- Share customer feedback with product, sales, and engineering
- Experiment, iterate, and document learnings
- Report directly to the Head of Customer Success and work with a six-person customer success team
Requirements
What you’ll need- 0–1 years of experience; new graduates are welcome
- STEM or technical degree, or evidence of entrepreneurial experience such as starting, building, or running something
- Comfortable becoming technical; coding is not required
- Experience training people or setting up software for a team is a plus
- Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus
- Based in Latin America or the United States
- Fluent written and spoken English
- Able to work Eastern hours, starting at 8:00 a.m. ET
- Clear written and verbal communication
- Fast, proactive, curious, coachable, self-directed, organized, calm under pressure, strategic, commercial, and customer-experience focused
- Required Loom video demonstrating communication and storytelling
- Required resume and LinkedIn profile
- Ability to complete and present a take-home assignment assessing technical and strategic skills
Benefits
Comp & perks- Monthly performance bonuses
- Variable compensation tied to results
- Coaching and support from the Head of Customer Success
- Hands-on coaching and shadowing opportunities
- Rapid growth and learning opportunities
- No bureaucracy and encouragement of fresh ideas, feedback, and experimentation