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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on onboarding, implementation, and retention strategies. Proficient in translating technical requirements into actionable solutions while maintaining strong communication and relationship-building skills.
Highest-signal resume keywords
Customer Success ManagementTechnical ConsultingSolutions EngineeringRetention StrategiesSaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow DesignData SyncsTechnical Requirements ScopingMetrics ReportingAPIsWebhooks
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationProactive Problem SolvingOrganizational SkillsCalm Under Pressure
Tools & Technologies
WhippyTempWorksAvionteAqore/ZenopleCrelateBullhorn
Certifications & Qualifications
STEM Degree
Industry Keywords
SaaSCustomer EngagementRevenue RetentionBusiness ValueTechnical Customer-Facing Role
About the role
Key responsibilities & impact- Design and build workflows, AI voice and text agents, automations, and data syncs in Whippy without engineering
- Scope technical requirements with customers and translate them into working solutions
- Test and verify every solution before launch
- Own customers from onboarding and implementation through go-live, renewal, and expansion
- Serve as the single point of contact and trusted technical advisor
- Manage multiple customers and projects, prioritizing by impact
- Proactively contact customers and address problems before escalation
- Own gross and net revenue retention and meet performance targets
- Connect product usage to customer business outcomes and report value using relevant metrics
- Identify expansion signals and hand warm leads to sales
- Turn customer wins into case studies, references, and testimonials
- Advise customers toward work that will produce business value
- Advocate for customers with product, sales, and engineering
- Experiment, iterate, and document learnings
- Report directly to the Head of Customer Success and work with the six-person customer success team
Requirements
What you’ll need- 2–5 years of experience in solutions engineering, sales engineering, technical consulting, or another technical customer-facing SaaS role
- Comfortable getting technical; coding is not required
- Strategic and commercial mindset, including pricing awareness and understanding retention and expansion risks
- Strong written and verbal English; fluent written and spoken English
- Able to work Eastern hours, starting at 8am ET
- Based in Latin America or the US
- Fast, proactive, curious, coachable, low-ego, self-directed, organized, and calm under pressure
- Bonus experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn
- Required application materials include a resume, LinkedIn profile, and Loom video
- STEM degree or professional experience directly working with APIs or webhooks, as stated in the application question
Benefits
Comp & perks- Monthly performance bonuses
- Variable compensation tied to results
- Support, coaching, tools, and data
- Growth and learning opportunities
- Remote work arrangement