Supply Chain Manager

Whisker

. Own day-to-day operations of Ting's physical supply chain across contract manufacturing, 3PL, Amazon FBA, and returns .

Posted 9/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $105,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply chain management, logistics operations, and inventory control, with a strong focus on third-party logistics and Amazon FBA processes. Proficient in utilizing NetSuite for inventory management and capable of collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Supply Chain ManagementThird-Party Logistics (3PL)NetSuite ERP ExperienceAmazon FBA OperationsInventory Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementLogistics CoordinationData AnalysisProcess DocumentationVendor ManagementReorder Point MaintenanceSLA Adherence MonitoringReturns ProcessingFreight ManagementSerialized Hardware Experience

Soft Skills

Clear Written CommunicationProcess OwnershipCross-Functional CollaborationInitiative

Tools & Technologies

NetSuiteWMSSpreadsheets

Industry Keywords

DTCFulfillmentContract ManufacturingReturns LogisticsInventory Accuracy

Tech Stack

Tools & technologies

ERPPacker

About the role

Key responsibilities & impact

Own day-to-day operations of Ting's physical supply chain across contract manufacturing, 3PL, Amazon FBA, and returns
Serve as operational owner for third-party logistics partners across multiple fulfillment nodes
Monitor fulfillment performance, inventory accuracy, and SLA adherence; run partner cadences and resolve fulfillment failures, receiving discrepancies, and shipping exceptions
Support onboarding of new fulfillment nodes and allocation rules
Own inventory visibility across the manufacturer, 3PL nodes, Amazon, and returns
Maintain reorder points and safety stock; reconcile WMS, internal systems, and ERP inventory; investigate variances to root cause
Maintain serial-level inventory integrity
Coordinate with contract manufacturing and processing partners, including purchase orders, receipt confirmation, inbound freight, production tracking, returns processing, and FBA preparation
Plan and execute Amazon FBA replenishment, create shipment plans, coordinate prep and labeling, and reconcile FBA inventory
Own returns and reverse logistics, including intake, processing, disposition, RMA workflows, carrier integrations, automation rules, and returns data
Identify and fix customer or partner issues in the returns experience with Product Operations engineering
Manage packaging vendors and quote-to-order cycles for mailers, inserts, and partner-specific materials
Maintain bills of materials, min/max inventory levels, and correct pack-out by order profile
Coordinate inbound, transfer, and outbound freight; manage bills of lading, carrier selection, freight audits, and claims
Serve as supply chain business owner in NetSuite, managing item master, locations, transfer orders, inventory adjustments, and landed cost
Document processes, define tolerances, and develop repeatable monitoring workflows
Collaborate with Product Operations, Engineering, Finance, and external partners; report to the Director of Product Operations

Requirements

What you’ll need

4+ years in supply chain, logistics, fulfillment, or inventory operations at a DTC or hardware company, or on the client-operations side of a 3PL
Hands-on 3PL and inventory experience
Working experience with NetSuite or a comparable ERP for inventory, purchasing, and transfers
Experience working directly with a contract manufacturer, co-packer, or processing partner
Comfort with spreadsheets and data exports; ability to investigate discrepancies to root cause
Ability to write clear requirements for internal tools or automation and validate completed work
Demonstrated process ownership and initiative
Clear written communication with partners and internal stakeholders
Experience managing vendors and cross-functional work in a fully remote environment
Amazon FBA experience is a plus, including FBA shipment plans, replenishment against inventory limits, or inventory reconciliation
Serialized hardware experience is a plus

Benefits

Comp & perks

Annual bonus target of up to 10%
Comprehensive benefits
Professional development opportunities
Remote work