Whisker

IT Support

• Provide support to Ting customers by phone and email
• Create and maintain clear, concise, and accurate documentation for internal and external use
• Act as liaison to ensure smooth operations and service delivery to all customers and partners
• Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
• Support the Engineering team with testing software and hardware
• Troubleshoot issues down to the root cause
• Perform other duties as required

Technical Support Specialist

Supply Chain

• Own day-to-day operations of Ting's physical supply chain across contract manufacturing, 3PL, Amazon FBA, and returns
• Serve as operational owner for third-party logistics partners across multiple fulfillment nodes
• Monitor fulfillment performance, inventory accuracy, and SLA adherence; run partner cadences and resolve fulfillment failures, receiving discrepancies, and shipping exceptions
• Support onboarding of new fulfillment nodes and allocation rules
• Own inventory visibility across the manufacturer, 3PL nodes, Amazon, and returns
• Maintain reorder points and safety stock; reconcile WMS, internal systems, and ERP inventory; investigate variances to root cause
• Maintain serial-level inventory integrity
• Coordinate with contract manufacturing and processing partners, including purchase orders, receipt confirmation, inbound freight, production tracking, returns processing, and FBA preparation
• Plan and execute Amazon FBA replenishment, create shipment plans, coordinate prep and labeling, and reconcile FBA inventory
• Own returns and reverse logistics, including intake, processing, disposition, RMA workflows, carrier integrations, automation rules, and returns data
• Identify and fix customer or partner issues in the returns experience with Product Operations engineering
• Manage packaging vendors and quote-to-order cycles for mailers, inserts, and partner-specific materials
• Maintain bills of materials, min/max inventory levels, and correct pack-out by order profile
• Coordinate inbound, transfer, and outbound freight; manage bills of lading, carrier selection, freight audits, and claims
• Serve as supply chain business owner in NetSuite, managing item master, locations, transfer orders, inventory adjustments, and landed cost
• Document processes, define tolerances, and develop repeatable monitoring workflows
• Collaborate with Product Operations, Engineering, Finance, and external partners; report to the Director of Product Operations

Technical Support Specialist

Supply Chain Manager