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Whisker

Technical Support Specialist

Whisker

. Provide support to Ting customers by phone and email .

Posted 9/17/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $54,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting and issue resolution, while effectively communicating with customers and maintaining accurate documentation. Proven ability to collaborate with engineering teams and manage customer service operations in a dynamic environment.

Highest-signal resume keywords
Technical Support ExperienceCustomer Support RoleTroubleshooting SkillsDocumentation SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Communication SkillsProblem-Solving Skills
Certifications & Qualifications
Associate's DegreeValid Certification
Industry Keywords
Customer ServiceTechnical IssuesService DeliverySoftware TestingHardware Testing

About the role

Key responsibilities & impact
  • Provide support to Ting customers by phone and email
  • Create and maintain clear, concise, and accurate documentation for internal and external use
  • Act as liaison to ensure smooth operations and service delivery to all customers and partners
  • Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
  • Support the Engineering team with testing software and hardware
  • Troubleshoot issues down to the root cause
  • Perform other duties as required

Requirements

What you’ll need
  • Associate's degree or valid (up-to-date) certification in a related field
  • 2 years' work experience in a technical support or customer support role
  • Willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays

Benefits

Comp & perks
  • Competitive salary
  • Equity
  • Freedom - ability to make, own, and carry out decisions
  • 401k and match
  • Health, dental, and vision insurance