Senior Manager, POS Support

Whistle Express Car Wash

. Own day-to-day POS support across 450+ sites using DRB, Micrologic, ICS, Sonny’s, and related technologies .

Posted 9/25/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in POS support and technology conversions, with a strong focus on operational workflows, system integrations, and performance improvement. Capable of effective communication and collaboration across multiple teams and vendors to ensure successful project execution and issue resolution.

Highest-signal resume keywords

POS SupportDRBMicrologicICSSystem Migrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payments TechnologySoftware SupportIntegrationsUser AccessReporting

Soft Skills

Analytical SkillsClear CommunicationOrganizational SkillsProject ManagementDetail-Oriented

Tools & Technologies

POS SystemsCRM CapabilitiesTimekeepingSchedulingInventory Management

Industry Keywords

Multi-Site POSCar WashRetailHospitalityRestaurant

About the role

Key responsibilities & impact

Own day-to-day POS support across 450+ sites using DRB, Micrologic, ICS, Sonny’s, and related technologies
Serve as primary point of contact and escalation for POS issues
Triage and resolve hardware, software, payments, integrations, and system issues
Establish consistent support practices and prioritize the support backlog
Monitor platform performance, identify root causes, and drive improvements
Maintain system, process, troubleshooting, access, and support documentation
Support the 24-month phased conversion to a unified POS platform
Provide POS subject-matter expertise to the conversion team
Partner with regional and site teams on readiness, training, cutover support, issue resolution, and post-go-live stabilization
Identify conversion risks and provide recommendations
Participate in conversion planning, site visits, readiness reviews, go-live support, and follow-up
Build partnerships across Operations, IT/Business Systems, Finance, Marketing, Customer Service, Project Management, regional leaders, site teams, and vendors
Communicate support performance, conversion readiness, risks, recurring issues, and results
Support reporting, CRM capabilities, timekeeping, scheduling, employee-management capabilities, access controls, audit trails, data protection, inventory, parts management, contracts, chargebacks, disputes, and merchant-processing fees
Improve system performance, processes, documentation, training, and vendor service
Establish priorities, ownership, escalation paths, and success measures
Hold vendors and internal partners accountable for resolution and follow-through

Requirements

What you’ll need

Experience supporting car wash, retail, hospitality, restaurant, or other multi-site POS environments
Hands-on experience with DRB, Micrologic, ICS, or Sonny’s strongly preferred
Experience supporting large technology conversions, system migrations, or enterprise implementations across a distributed organization
Strong understanding of POS and payments technology, software support, integrations, user access, reporting, and operational workflows
Ability to diagnose complex issues, make sound decisions under pressure, and coordinate resolution across internal teams and vendors
Strong analytical skills, including identifying patterns, assessing risk, prioritizing work, and translating technical information into practical business action
Clear written and verbal communication skills
Strong organizational and project-management skills
Ability to operate in a fast-paced, highly matrixed, multi-vendor environment with changing priorities
Detail-oriented, self-directed, collaborative, and steady under pressure
Bachelor’s degree in business, technology, information systems, or a related field, or equivalent relevant experience
Ability to travel to sites and support conversion activity as needed (40-50% travel)

Benefits

Comp & perks

Opportunity to shape support for a critical operating system and build a more consistent, scalable platform
Visible impact across site uptime, employee experience, membership processing, reporting accuracy, guest service, conversion speed, and field confidence